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Remote Customer Experience Specialist | Delight Travelers
Resumo da oferta
A travel services company in the UK is seeking a Customer Experience Representative to assist clients with travel-related inquiries. The role involves effective communication, conflict resolution, and ensuring customer satisfaction in a remote environment. Ideal candidates are compassionate and well-organized, with skills in CRM tools. This position provides a valuable opportunity to foster trust and loyalty among clients.
Qualificações
- Strong conflict resolution skills and ability to handle customer inquiries effectively.
- Excellent communication skills and attention to detail.
Responsabilidades
- Act as the first point of contact for clients regarding travel-related inquiries.
- Respond to messages and resolve challenges.
- Follow up to confirm client satisfaction.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.