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Temporary Customer Helpdesk Coordinator
Descrizione del lavoro
A medium-sized organisation in the energy sector is seeking a Temporary Customer Helpdesk Coordinator in Preston. The role involves managing service schedules, communicating effectively with customers, and providing exceptional service. Candidates should have a background in customer service and strong communication skills. This position offers a competitive hourly rate and the possibility of becoming permanent.
Servizi
Competenze
- Experience in a customer service or helpdesk role required.
- Ability to communicate effectively with customers.
- Familiarity with computer systems and CRM software.
Mansioni
- Manage and coordinate service schedules efficiently.
- Communicate with customers to confirm appointments.
- Resolve scheduling conflicts.
Conoscenze
Are you a skilled communicator with a passion for delivering exceptional customer service? This temporary role as a Customer Helpdesk Coordinator in the energy & natural resources industry offers an exciting opportunity to support customers efficiently and effectively.
The company is a medium-sized organisation operating within the energy & natural resources sector. They are committed to providing top-tier services and ensuring customer satisfaction through their dedicated customer service team.
- Manage and coordinate service schedules efficiently to meet customer requirements.
- Communicate with customers to confirm service appointments and address any scheduling queries.
- Scheduling engineers workload.
- Collaborate with internal teams to ensure smooth scheduling and resource allocation.
- Track and update scheduling information in the system accurately and in a timely manner.
- Resolve scheduling conflicts and elevate issues when necessary.
- Provide outstanding customer service while handling enquiries professionally.
- Maintain clear and effective communication with field teams to ensure service delivery.
- Contribute to process improvements and suggest ways to enhance scheduling efficiency.
A successful Temporary Customer Helpdesk Coordinator should have:
- Previous experience in a customer service or helpdesk role.
- Strong communication skills, both written and verbal.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- An ability to manage multiple tasks and prioritise effectively under pressure.
- A keen eye for detail and accuracy in data entry and communication.
- Knowledge of the energy & natural resources industry is advantageous but not essential.
Please note we are not able to accept applications of candidates who have notice to serve.
- Temp to perm opportunity.
- Competitive hourly rate & weekly pay.
- Free on-site parking.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.