It Support Engineer jobs in United Kingdom

Department: Platform Engineering

Employment Type: Permanent - Full Time

Location: Milton Keynes

Compensation: £42,500 / year

Here's what you need to know about Kinetic

At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

About the Role

We are looking for a Software Engineer to join our growing team. You’ll play a critical role in the support and evolution of our products by owning feature development for our payment platform and backend services, resolving production issues, and developing third party integrations.

You’ll also work closely with non-technical stakeholders to gather requirements, manage technical risks, and help shape the technical roadmap. This role requires strong communication skills, sound engineering judgment, and the ability to work collaboratively in a fast-moving Agile environment.

Key Responsibilities

• Design, develop, and maintain backend services for our payment platform in JavaScript/TypeScript, as well as our backend services in C# (.NET), and Golang.
• Operate and maintain systems in Google Cloud Platform (GCP) and Amazon Web Services (AWS) environments.
• Ensure PCI compliance standards are upheld throughout the system.
• Work with the support team to triage, investigate, and resolve technical support tickets related to the payment platform and other customer facing services.
• Collaborate with product owners, engineers, and non-technical stakeholders to gather requirements and translate them into technical solutions across both our payment platform and backend services.
• Contribute to defining the technical plan for upcoming services and features — breaking down work into tickets, providing estimations and planning delivery.
• Communicate technical challenges clearly and proactively, suggesting feasible alternatives when needed.
• Participate in code reviews and promote best practices across the engineering team.

• 3+ years of experience.
• Proficient in at least one of: C# (.NET Core), JavaScript/TypeScript or Golang.
• Experience working with cloud platforms (GCP or AWS).
• Strong understanding of relational and NoSQL databases (MongoDB, Firestore, SQL Server).
• Familiarity with CI/CD and infrastructures automation tools (Jenkins/Github Actions/Docker/Terraform).
• Familiarity with RESTful APIs and event-driven architectures.
• Knowledge of PCI DSS Compliance.
• Strong troubleshooting and debugging skills; experience working in production environments.
• Ability to break down complex problems and communicate them clearly to technical and non-technical audiences.
• Passionate about delivering high-quality, maintainable software that solves real business problems.
• Comfortable with ambiguity and working in dynamic Agile development environments.

Bonus (Nice to have)

• Familiarity with authentication and authorisations platforms (Auth0).
• Experience developing payment platforms and integrating with third–party payment providers.
• Comfortable writing and maintaining bash scripts and working in Linux/macOS dev environments.
• Exposure to Cucumber and behaviour-driven development (BDD) testing practices.
• Familiarity with CQRS patterns.

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
• Enhanced pension contributions to support your future
• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
• Salary sacrifice schemes for electric vehicles and cycle-to-work
• 24/7 access to our Employee Assistance Programme for confidential advice and support
• A full annual health check to keep you at your best
• A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
• A genuine people-first culture where your growth and wellbeing come first
• Performance-related bonus scheme to reward your contribution
• Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent

We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.