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Resident Liaison Officer - Social Housing
Descrizione del lavoro
A leading social housing contractor in the UK is looking for an experienced Resident Liaison Officer to oversee communication between residents and project teams in refurbishment projects. This permanent role based in Wakefield requires strong interpersonal and communication skills, with experience in social housing environments. A competitive salary, car allowance, and various benefits are included.
Servizi
Competenze
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Experience working in occupied social housing environments.
Mansioni
- Provide residents with timely updates regarding works.
- Conduct pre-start visits to explain scope and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise resident meetings and progress updates.
Conoscenze
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?
Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Wakefield office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
- Basic Salary of up to £30,000 (D.O.E)
- Car Allowance of £5,250
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of kitchen and bathroom refurbishment works
- Experience working in occupied social housing environments.
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally
- Organise and attend resident meetings, open days, and progress updates.
- Ensure residents are aware of health and safety procedures and property access needs.
- Support vulnerable residents and ensure special requirements or adjustments are considered.
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