Resident Engagement Manager

Pertemps Specialist Division; Greater London; On-site; GBP 125,000 - 150,000; Part time

Job summary

A housing provider in Greater London is looking for a Resident Engagement Manager to lead and coordinate key projects across Housing Services. The successful candidate will ensure compliance with regulatory standards while enhancing resident involvement structures. This role requires strong leadership in project management and innovative approaches to resident engagement. Competitive pay of £300-£350 per day through an umbrella company is offered, along with management of an Engagement Officer team.

Qualifications

• Experience in project and change management within housing or social services.
• Strong understanding of resident engagement strategies.
• Ability to oversee multiple projects and manage teams effectively.

Responsibilities

• Lead the delivery of the Resident Engagement Reset project across Housing Services.
• Oversee change management activities related to resident involvement.
• Ensure projects are delivered to agreed standards for regulatory compliance.

Job description

Pertemps Network Group are delighted to be assisting a housing provider for a Resident Engagement Manager who will lead, coordinate, and deliver key change and project management initiatives across Housing Services to strengthen resident engagement and ensure full readiness for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, the role will embed a modern, effective, and inclusive resident involvement structure ensuring residents have a strong voice and that their exchanging directly shapes service improvements.

Department: Housing

Responsible for: Engagement Officer x3

Pay: 300-350 per/day (Umbrella)

Key Responsibilities

Project & Change Management

• Lead the delivery of the Resident Engagement Reset project across Housing Services, supporting new and innovative ways of working.
• Oversee change management activities, including reviewing and reshaping resident involvement structures and introducing informal engagement methods.
• Ensure all projects are delivered to agreed scope, timelines, and governance standards.

Regulatory Readiness

• Support preparation for regulatory inspection by compiling and analysing evidence against the Social Housing Act Consumer Standards (especiall...
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