Housing Repairs Coordinator

Daniel Owen Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is seeking a Housing Repairs Coordinator based in North London for a temporary position. The ideal candidate will have experience in social housing and will be responsible for diagnosing repairs, liaising with tenants through inbound calls and WebChat, and ensuring high standards of customer care. This role involves booking appointments, processing service requests, and working proactively with the team to enhance service delivery. The position offers a pay rate of £20 - £24 per hour, working Monday to Friday with 36 hours a week.

Qualifications

• Experience in housing repairs and coordination.
• Background in social housing preferred.
• Ability to work in a high-volume contact center.

Responsibilities

• Diagnose repairs and raise orders accurately.
• Liaise with tenants via phone and WebChat.
• Process service requests as per clients' performance standards.

Skills

Excellent communication skills

Customer service

IT system usage

Sensitivity to customer needs

Complaint handling

Job description

Housing Repairs Coordinator
North London
Temporary Position
Monday - Friday
36 hour per week
£20 - £24 paye per hour

Social Housing Experence Required

Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team.

• Housing Repairs - Fantastic Company and Team to work with
• Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment

Duties

• To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.

• Experience of working in a contact centre answering a high volume of calls to ensure targets are met.

• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and ensuring that a positive image of the client is projected.

• Excellent communication skills to liaise with other departments, agencies, and contractors as appropriate.

• Experience of accurately processing service requests in line with policy and providing advice and information to customers, ensuring all service requests are processed to the client's performance standards, policies, and procedural guidelines, including statutory requirements, and complying with the Data Protection Act and the Freedom of Information Act.

• To work proactively with team members to improve customer service delivery and to conduct outbound calls as required.

• To deal with customer complaints in accordance with the Complaints procedure and to elevate cases to Team Leaders as appropriate.

• To undertake training, supervision, seminars, meetings, and other events designed to improve communication and support the effective development of the post holder and service area.

• To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.

• To comply at all times with the Code of Conduct.