Accommodation Officer

Brackenberry; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority support organization is seeking an Accommodation Officer in Newport. This role involves managing temporary and settled accommodations while addressing client support needs. Candidates should have experience in housing services and understand homelessness legislation in the UK. The position offers a pay rate of £15.33–£19.99 per hour and demands immediate availability. This is a temporary contract likely to be extended.

Qualifications

• Proven experience providing housing services including management of temporary accommodations.
• Experience managing client rent accounts and processing housing benefit applications.
• Strong understanding of homelessness legislation in Wales/UK.

Responsibilities

• Assist with efficient booking and allocation of temporary accommodation units.
• Manage placements and movements of clients for optimal accommodation usage.
• Proactively manage client rent accounts to minimize debts.

Skills

CCTV

Customer Service

Communication

Job description

We are working closely alongside with a local authority in Newport to assist with the appointment of an Accommodation Officer on a 3 months contract highly likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 15.33- 19.99 per hour

Summary

Newport City Council is seeking an energetic and resilient Accommodation Officer to join its busy Housing team. This key role is essential for effectively managing the full spectrum of accommodation provided by the Council including Temporary Transitional and Settled units to meet local homelessness needs. The successful candidate will be pivotal in managing accommodation bookings, maximising the suitability and occupancy of stock, and ensuring essential administrative and financial processes are completed efficiently. This post requires an individual with proven experience in housing services, a proactive work ethic and a passion for making a tangible difference in the lives of vulnerable clients. The ability to demonstrate resilience, maintain high performance is required.

Responsibilities

• Assist the team with efficient booking and allocation of temporary accommodation units ensuring suitability for client needs and adhering to policy.
• Manage placements and movements of clients to maximise the use of suitable accommodation across Temporary Transitional and Settled housing stock.
• Proactively manage client rent accounts ensuring all accounts are accurately maintained and kept up-to-date with the goal of minimising debts.
• Identify support needs of clients upon placement working with internal teams and external agencies to ensure clients receive necessary assistance to maintain their tenancies.
• Ensure the delivery of effective services and outcomes in the field of temporary accommodation management.

Essentials

• Proven experience providing housing services including direct experience in the management of temporary transitional or settled accommodation.
• Experience managing client rent accounts, dealing with debt and processing housing benefit applications or related welfare benefits.
• Strong understanding of homelessness legislation and the provision of accommodation in Wales/UK.
• Excellent administrative and organisational skills with meticulous attention to detail for legal and financial documentation.
• A full UK driving licence.

Please note

• You should be available to work immediately or at a short notice.
• You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Key Skills

• CCTV
• Federal Agencies
• Customer Service
• Clearance
• Facility
• Suspicious Activity
• Property Damage
• Public Safety
• Daily Operations
• Professional Development
• Access Control
• Communication
• General Public
• Procedures
• Powerpoint

Employment Type : Full Time

Experience: Years

Vacancy: 1