Neighbourhood Coordinator

Habinteg Housing Association; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider in England is looking for a committed Housing Services Officer to deliver essential housing services to tenants across South West London. The role involves property inspections, managing tenancy issues, and collaborating with social services to support tenants’ independence. Ideal candidates will have experience in housing management, strong communication skills, and a commitment to inclusive housing practices. This is an on-site role with responsibilities across various areas, promoting tenant engagement as a core value.

Qualifications

• Knowledge of housing management in the social housing sector is essential.
• Experience liaising with social services and handling tenancy issues.
• Ability to engage with tenants and manage anti-social behaviour reports.

Responsibilities

• Deliver housing services to tenants in South West London.
• Manage property inspections and health and safety checks.
• Support tenants in maintaining their tenancy and independent living.

Skills

Experience in housing management

Strong communication skills

Flexibility and adaptability

Computer literacy

Job description

Based: Scheme office Willow Vale / St Giles with some Hybrid Working

Areas covered: Hammersmith,Ealing, Hounslow, Hillingdon, Slough, Brentford, Chiswick, Feltham.

About Us

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering housing services to our tenants in South West London at our schemes including Hammersmith,Ealing, Hounslow, Hillingdon, with a few dispersed properties in other areas and supporting other NCO’s on occasion when required. This is a generic and rewarding housing management role - and a challenging one. You will be letting properties, carrying out scheme inspections, including key health and safety checks, helping tenants to keep up to date with their rent, and liaising with social services and occupational health services to ensure tenants can successfully maintain their tenancy and live independently. You will also be dealing with tenancy issues, including managing reports of anti-social behaviour. You will be working as part of a small team managed by the Neighbourhood Manager and will be expected to achieve stretching and ambitious targets. Tenant engagement is key to Habinteg’s success, and you will work closely with tenant representatives and tenant groups.

This role is based on-site, and candidates should be comfortable working and travelling from the sites this role covers.

About You

You will be committed and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing management in the social housing sector and will be committed to Habinteg’s inclusive housing mission.

Computer literacy is needed, as are sound written and verbal communication skills.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

Closing date

This role will close once filled so don’t delay submitting your application!

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at [e-mail] if you would like to chat to us or discuss reasonable adjustments for your application or interview process.