Housing jobs in United Kingdom

Resident Engagement Coordinator

Agile Hybrid Homeworking (office base Norwich). Full time, 37 hours a week, Monday – Thursday, 9.00am – 5.30pm, Friday, 9.00am-5.00pm. Starting Salary at £31,305 per annum, with future progression opportunities to £33,302. Fixed Term Maternity Cover (12 months).

Are you passionate about empowering people and building stronger communities? At Broadland Housing Association, you’ll play a vital role in ensuring our residents’ voices are heard and acted upon. You’ll be at the heart of our Communications and Resident Engagement Team, delivering our tenant engagement plan and driving improvements in how we engage with residents.

Your responsibilities will include:

• Delivering and monitoring tenant engagement activities and their impact
• Supporting colleagues to champion resident involvement
• Providing clear performance information on engagement
• Using social media and other channels to connect with residents
• Challenging and driving improvements in engagement, with evidence of impact

• You’ll have experience in event or project management, with a track record of successful resident or community engagement.
• You’re detail-oriented, analytical, and a confident communicator—both written and verbal.
• Proficiency in Microsoft Office essential.
• A driving licence and access to your own vehicle is required, as travel throughout Norfolk will be part of the role.
• We welcome applications from candidates who share our values and are committed to making a difference.

• Purposeful Work: Shape the way we connect with residents and deliver engagement activities that inspire positive change.
• Hybrid Flexibility: Enjoy a healthy work-life balance with our agile hybrid working model—typically 60% home, 40% office.
• Award-Winning Culture: We’re proud to be one of the top 25 housing organisations to work for in the UK and feature in the top 50 companies in the East of England.
• Inclusive & Supportive: As a Disability Confident and Mindful Employer, we’re committed to equality, diversity, and staff wellbeing.
• Development Opportunities: Access ongoing training, personal development, and clear progression pathways.
• Brilliant Benefits: Enhanced annual leave (including your birthday off!), Generous contributory pension scheme, Health cash plan and wellness perks, Utilities allowance for home working, Volunteering and personal days, Employee Assistance Programme

Apply now to join a team where your work truly matters. For an informal chat about the role or any questions, contact our recruitment line on 01603 750109 or email recruitment@broadlandgroup.org.

Closing date: Midnight on Tuesday 07 October 2025.