Asset Support Officer

Southern Housing; Alton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing provider in England is seeking an Asset Support Officer to maintain data integrity within their Asset Management System. The role involves managing asset data, responding to enquiries, and supporting audits and compliance. Ideal candidates will have strong data management skills with advanced knowledge of Excel and familiarity with Power BI and SQL. This position offers hybrid working in Alton, with competitive benefits including pension and flexible working arrangements.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Qualifications

• Experience managing large datasets, including extraction, manipulation, and analysis.
• Advanced Microsoft Excel skills.
• Knowledge of asset management in social housing or a regulated sector.

Responsibilities

• Manage and update asset data in the AMS, ensuring accuracy and compliance.
• Support cleansing and validation of asset data.
• Investigate and respond to asset information enquiries.

Skills

Data management

Microsoft Excel

Power BI

SQL

Communication skills

Proactivity

Tools

Apex

PIMSS

Keystone

Job description

The Role

We are seeking a detail-oriented and proactive Asset Support Officer to join our Asset Information team. This role is essential in ensuring the integrity, accuracy, and completeness of data within our Asset Management System (AMS). You will support data quality, governance, and integration workstreams, while responding to asset information enquiries and requests across multiple channels.

Responsibilities

• Manage and update asset data in the AMS, ensuring accuracy, compliance, and accessibility
• Support cleansing, validation, and reconciliation of asset data
• Investigate and respond promptly to asset information enquiries
• Carry out regular audits and data checks, supporting issue resolution and process improvement
• Collaborate and support colleagues with planned programming and stock condition activities
• Oversee the onboarding of new asset data from developments and acquisitions, ensuring key data is populated in the Asset Management System accurately
• Produce clear reports and dashboards to support regulatory compliance (Decent Homes, HHSRS, SDR)
• Contribute and support system upgrades and testing activities
• Use data to identify trends and drive continuous improvement
• Maintain procedures, policies, and training materials, taking on additional tasks as and when required.

The role will be based in our Farringdon office and offers hybrid working arrangements of a minimum of 2 days per week in the office. Some occasional travel to our main offices may be required from time to time.

What You'll Need

• Experience managing large datasets, including extraction, manipulation, and analysis
• Advanced Microsoft Excel skills
• Working knowledge of Power BI and SQL (desirable)
• Knowledge of asset management in social housing or a regulated sector
• Familiarity with asset management systems, data auditing, and quality techniques (e.g. Apex, PIMSS, Keystone or similar)
• Experience with automation tools (desirable)
• Excellent verbal, written, and interpersonal communication skills
• Proactive, collaborative, and able to work independently

In your supporting statement, it is important that you address how you meet each of the above eight criteria providing real examples.

Closing Date: 18th of January (Sunday) at 23:59

Shortlisting Date: week commencing 19th of January 2026

Interview Date: in-person interviews week commencing 26th of January 2026

Please Note

We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for You

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailer discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.