Complaints Officer

Brackenberry; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Complaints Officer for a 6-month contract in Nottingham. The role involves providing administrative and investigative support for managing complaints within the local Council housing services. Candidates should possess knowledge of complaint handling processes, strong IT skills, and analytical abilities. Immediate availability is required, and the position offers a pay rate of £25.04 - £32.04 per hour.

Qualifications

• Knowledge of complaint handling processes preferably in a social housing context.
• Strong IT skills including Microsoft Office (Word, Excel, Outlook).
• Analytical and detail-oriented approach to work.

Responsibilities

• Collate and review information relating to expressions of dissatisfaction.
• Acknowledge complaints in writing in a timely manner.
• Assist with the drafting of complaint responses and investigation notes.
• Support the management of complaints in line with the Housing Ombudsman Service Complaint Handling Code.
• Prepare complaint information for submission to the Housing Ombudsman Service.

Skills

Knowledge of complaint handling processes

Strong IT skills including Microsoft Office

Analytical and detail-oriented approach

Job description

We are working closely alongside a Local Authority in Ashfield District to assist with the appointment of a Complaints Officer on a 6-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 25.04 - 32.04 per hour

Summary

The Complaints Officer will provide administrative and investigative support in managing complaints across Ashfield District Councils housing services. The post holder will assist with the acknowledgment investigation drafting and submission of complaints ensuring that all matters are handled in accordance with statutory requirements internal policies and the Housing Ombudsman Service Complaint Handling Code. The role requires strong analytical skills attention to detail and the ability to maintain accurate records while supporting the implementation of learning outcomes from complaint investigations.

Responsibilities

• Collate and review information relating to expressions of dissatisfaction from residents.
• Acknowledge complaints in writing in a timely manner.
• Assist with the drafting of complaint responses and investigation notes.
• Support the management of complaints in line with the Housing Ombudsman Service Complaint Handling Code and Council policies/procedures.
• Prepare complaint information for submission to the Housing Ombudsman Service where required.

Requirements

• Knowledge of complaint handling processes preferably in a social housing context.
• Strong IT skills including Microsoft Office (Word Excel Outlook).
• Analytical and detail-oriented approach to work.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Key Skills:

• CCTV
• Federal Agencies
• Customer Service
• Clearance
• Facility
• Suspicious Activity
• Property Damage
• Public Safety
• Daily Operations
• Professional Development
• Access Control
• Communication
• General Public
• Procedures
• Powerpoint

Employment Type: Full Time

Experience: years

Vacancy: 1