Area Housing Manager

Abri; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing organization is seeking an Area Housing Manager in Reading to lead operational service delivery, including housing management and customer service. The successful candidate will manage a team to meet key performance indicators and maintain strong relationships with external partners. This role also involves oversight of office operations and ensuring high service standards. Candidates should possess strong leadership skills and experience in housing management.

Qualifications

• Experience in housing management and customer service.
• Ability to lead and manage a team effectively.
• Strong interpersonal skills for maintaining external relationships.

Responsibilities

• Lead the operational delivery of housing management services.
• Manage team performance to meet KPIs.
• Maintain relationships with key partners and oversee office facilities.

Job description

We are recruiting for a new Area Housing Manager to join our hardworking team in Reading.

In this role, you will be responsible for leading the operational delivery of services including housing management, customer service and office operations.

Reporting to the Director of Specialist and Landlord Partnering, you’ll manage a team to provide an effective and efficient housing management service to residents ensuring your team meet contractual obligations and the regulatory standards with regards to Housing Management.

You’ll drive a performance culture on continuous improvement, accountability and personal responsibility and manage team performance to consistently meet KPIs.

You’ll work with and maintain external relationships with key partners including the PFI Board, Local Authority, statutory and voluntary agencies.

The role also includes oversight of the office facilities and ensuring excellent service standards in all customer-facing interactions.

This role is advertised for and on behalf of Affinity Housing Services.