Independent Living Advisor

The Guinness Partnership; Exeter; On-site; GBP 27,000; Full time

Job summary

A community-focused housing organization in Exeter seeks an Independent Living Advisor to deliver intensive housing management services to residents aged 55 and over. This role includes building relationships with customers, supporting new residents, and ensuring their tenancy rights are understood. A full UK driving license is necessary. The position offers a competitive salary of £26,271 per annum and various employee benefits including flexible hours and a lifestyle benefits portal.

Benefits

Competitive salary

Flexible hours

Paid mileage

Company sick pay and life assurance

Matched pension contributions

Lifestyle benefits portal

Cycle to work scheme

Simply Health cashback plan

Employee Assistance Programme

Qualifications

• Experience working with older adults, promoting independence and community spirit.
• Strong commitment to equality and diversity.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Provide intensive housing management services to residents.
• Build strong relationships with customers.
• Support new residents during viewings and move-ins.
• Assist customers in accessing housing benefit support.
• Conduct regular site inspections and health & safety checks.

Skills

Experience working with older adults

Adaptable communication skills

Strong commitment to equality and diversity

Solid administrative and numeracy skills

Excellent verbal and written communication

Proficiency in Microsoft Office

Ability to work independently

Job description

The Independent Living Team at Guinness supports residents in our housing schemes for people aged 55 and over. The team provides a warm and friendly housing management service to ensure our residents are safe, comfortable and supported in their homes.

We have a new opportunity for anIndependent Living Advisorto join our team in Devon onsix-month fixed term contract, working 35 hours per week.

Reporting to the Independent Living Manager, you’ll provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities.

You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained.

While primarily based at our scheme in Paignton, you’ll need to be flexible to travel between local schemes and provide cover when required. A full UK driving licence and access to your own vehicle are essential.

What we are looking for

• Experience working with older adults, promoting independence and community spirit
• Strong commitment to equality and diversity
• Adaptable communication skills, especially when explaining technical information
• Solid administrative and numeracy skills
• Ability to work independently and as part of a team
• Excellent verbal and written communication
• Proficiency in Microsoft Office
• Full UK driving licence and access to a vehicle

In return for your hard work, we offer:

• Competitive salary £26,271 per annum
• Flexible hours: Monday–Friday between 9 am – 5 pm
• Paid mileage: 45p per mile
• Company sick pay and life assurance (after qualifying period)
• Up to 9% matched pension contributions
• Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more
• Cycle to work scheme
• Simply Health cashback plan
• Employee Assistance Programme

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.