Hotel Receptionist ofertas em Grã-Bretanha

We are seeking a motivated and professional Administrator/Receptionist to join our team at Fairfield House in the borough of Brent in London. This is a pivotal role providing a welcoming and efficient front‑of‑house service for patients, visitors, and staff, while ensuring the effective day‑to‑day running of the Brent Older People’s and Healthy Ageing (OPHA) team, Talking Therapies, and the Adult Community Mental Health Team (CMHT).

• Provide a professional front‑of‑house service at Fairfield House, acting as the first point of contact for patients, visitors, and staff.
• Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records.
• Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (IAPTUS/SystemOne), managing correspondence, and coordinating room bookings.
• Ensure the smooth day‑to‑day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks.
• Take on key site responsibilities as Nominated Fire Officer and First Aider, ensuring compliance with health and safety, fire safety, and emergency procedures.
• Manage clinic capacity and appointment scheduling, including monitoring DNAs and rescheduling as needed.
• Oversee procurement and stock control of clinical and administrative supplies.
• Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives.

• Excellent communication skills in written and verbal form.
• Strong focus on confidentiality and patient care.
• Ability to remain calm under pressure and manage competing demands in a busy healthcare setting.
• Proficiency in using clinical records systems (IAPTUS/SystemOne) and administrative tools.
• Experience in coordination of clinic capacity, appointment scheduling, and room booking.
• Demonstrated commitment to Trust values, professionalism, and continuous improvement.

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in the UK, providing physical and mental health services across London, Milton Keynes, Surrey, and beyond. By joining CNWL, you will become part of a compassionate, inclusive, and forward‑thinking organisation that values diversity and is dedicated to improving lives. We offer a wide range of training, career development opportunities, and staff benefits to help you thrive both professionally and personally.