Healthcare Receptionist — Calm, Patient-Focused Front Desk

Keats Group Practice; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A GP practice in Greater London is seeking a medical receptionist to enhance patient care. This challenging role demands handling stressful situations, supporting clinical staff, and managing appointment systems and patient queries. Ideal candidates have GCSE level education, strong communication and IT skills, and experience in healthcare settings. Flexibility in shift patterns and a team-oriented mindset are essential. Join a friendly and supportive practice where patient care is paramount.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.
• Ability to follow policy and procedure.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls appropriately.
• Support all clinical staff with general tasks as requested.

Skills

Excellent communication skills

Strong IT skills

Problem solving skills

Ability to work under pressure

Teamwork skills

Education

GCSE Mathematics and English (C or above)

Educated to GCSE level or equivalent

Tools

MS Office applications

Clinical IT systems

Job description

A GP practice in Greater London is seeking a medical receptionist to enhance patient care. This challenging role demands handling stressful situations, supporting clinical staff, and managing appointment systems and patient queries. Ideal candidates have GCSE level education, strong communication and IT skills, and experience in healthcare settings. Flexibility in shift patterns and a team-oriented mindset are essential. Join a friendly and supportive practice where patient care is paramount.