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Reception Manager - Guest Experience & Team Leadership
Résumé du poste
A leading hospitality management company in Manchester is seeking a Reception Manager to lead the reception operation. You will ensure exceptional guest experiences, manage the reception team, and oversee recruitment and development efforts. Ideal candidates will have experience in hotel operations, strong leadership and communication skills, and proficiency in hotel software systems. Join a diverse team committed to excellence and enjoy industry-leading training, discounts, and benefits!
Prestations
Qualifications
- Prior experience in managing a hotel reception or similar position.
- Good understanding of hotel operations including reservations and check-in/check-out procedures.
- Ability to manage staff and handle customer complaints professionally.
Responsabilités
- Lead the Reception operation to ensure an exceptional guest experience.
- Supervise recruitment and development of the reception team.
- Set departmental objectives and provide regular feedback to team members.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.