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Service Delivery Manager

Location: Perth
Employment Type: Permanent, Full Time

Grade: Senior Consultant

Hybrid/Remote

#li-remote

XPS are seeking a skilled Service Delivery Manager to lead the delivery of high-quality pension administration services. Managing client relationships, driving operational excellence, and mentoring teams across complex schemes. With deep technical pensions knowledge and proven leadership, you'll balance quality, efficiency, and long-term sustainability. Ideal candidates are commercially astute, people-focused, and thrive in a dynamic, client-centric environment.

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

This is a hybrid/remote role with an office presence expected once every 2 or 3 weeks. The Service Delivery Manager ensures efficient pension administration for assigned clients, maintaining service levels, compliance, and client satisfaction. This role leads cross-functional teams, drives improvements, and manages key relationships to deliver high-quality outcomes.

Key Responsibilities:

• Support the Operations Manager in delivering high-quality pension administration services across the business.
• Balance quality, profitability, and long-term sustainability in all service delivery efforts.
• Lead and mentor Administration Managers to strengthen team capability and performance.
• Drive recruitment, training, and retention strategies while managing HR matters and resource planning.
• Enhance commercial outcomes through client engagement, effective billing, and process efficiency.
• Manage client assignments, including project delivery and relationship management.
• Lead and support strategic business change initiatives and process improvements.
• Contribute to company-wide systems and operational enhancements.

Job Requirements:

Essential

• Proven experience in pensions administration leadership roles
• Strong technical knowledge across DB, DC, CARE, and hybrid schemes
• Demonstrated ability to lead, mentor, and manage teams
• Excellent communication and interpersonal skills
• Strong organisational, analytical, and problem-solving skills
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Qualifications

• A Level or Degree (or equivalent) education
• Minimum grade B in GCSE Maths and English (or equivalent)
• APMI qualification or equivalent experience

Desirable

• Involvement in new business lifecycle (proposals, pitches, negotiations)
• Confidence in board-level engagement and strategic thinking

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications via [email/website]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com