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A luxury retail brand is seeking an engaging Retail Supervisor to oversee the sales floor in York. You will drive and motivate the team to meet sales targets, ensuring exceptional customer service through personal selling and detailed product knowledge. Ideal candidates have at least 2 years in retail and supervisory experience, coupled with strong communication skills and personal grooming standards. Enjoy benefits like a competitive hourly rate, staff discounts, and opportunities for professional development.
As a key support to the management team, you will over‑see the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI's. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalised selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store‑related tasks, including stock management, cleaning and replenishment.
The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI's. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.