Veterinary Care Assistant - Ilford

Pets at Home Limited; Ilford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Ilford is seeking an enthusiastic Veterinary Care Assistant to join their friendly team. In this Full-Time role, you will assist clinical staff and ensure a clean, safe environment while providing outstanding care for pets and their owners. The ideal candidate has a genuine passion for animal care and aims to develop their veterinary career, potentially progressing to a Student Veterinary Nurse. Benefits include a 20% discount, career development opportunities, and a pension.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Passion for animal care with a desire to develop into a Student Veterinary Nurse.
• Ability to manage busy environments while providing excellent client care.

Responsibilities

• Assist clinical staff in the daily operations of the practice.
• Maintain a clean and safe environment for pets and clients.
• Provide guidance to clients regarding practice services.
• Cultivate a friendly atmosphere for both clients and pets.

Skills

Customer service

Animal care

Teamwork

Calm under pressure

Communication

Job description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our friendly team at Ilford Vets for Pets. Our practice is bright, spacious, and air-conditioned, and has been purpose-built to industry‑leading standards. We're equipped with state‑of‑the‑art facilities, including digital X‑ray and a fully equipped in‑house laboratory, allowing us to deliver the very best care to our patients. As a Veterinary Care Assistant, you will play a vital role in supporting our team and ensuring the smooth day‑to‑day running of the practice. Your responsibilities will include assisting clinical staff, maintaining a clean and safe environment, and helping to provide the highest standards of patient and client care. This is a fantastic opportunity for someone with a genuine passion for animal care who is keen to develop their career within the veterinary profession – particularly if you are looking to progress into a Student Veterinary Nurse role in the future. This is a Full‑Time position working 40 per week with 1 in 3 Weekends. If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.