Customer Services Assistant

Central England Coop; Shaw; On-site; GBP 18,000 - 22,000; Full time

Job summary

A community-focused co-operative in Shaw is seeking enthusiastic individuals to join their team. As part of a multi-skilled environment, you will support daily operations across various tasks including checkouts and housekeeping. Flexibility in working hours and a warm character are essential to engage with customers and promote membership benefits. The role offers opportunities for growth and skill development. Join a passionate team dedicated to making a positive impact in the community.

Benefits

Colleague discounts

Paid volunteering days

Personalized learning opportunities

Enhanced family-friendly policies

Qualifications

• Willingness to learn and adapt to various tasks.
• Ability to work flexible hours including evenings and weekends.
• Strong interpersonal skills to engage with customers.

Responsibilities

• Support the daily running of the store with varied tasks.
• Assist customers with membership benefits.
• Promote a community spirit within the store.

Skills

Customer service

Flexibility

Teamwork

Communication

Job description

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading! We're looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most. As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment. You'll support the daily running of the store, working on: Checkouts, The shop floor, House‑keeping, Date code checking, Temperature checks, Administration, Or even the in‑store bakery. You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you. At Central Co‑op, everyone’s welcome. If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts. You'll have a chance to work alongside the whole in‑store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us. You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do your best. A warm and friendly character, you will love talking and listening to our customers, you'll actively play a part in the community spirit of the store and become a valued member of the Society. We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, opportunity to progress is in your hands.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop

Rewards and Benefits

• Fantastic colleague discount – Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts – our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition – we celebrate our colleague’s achievements both personally and professionally.
• Personalised learning and development – with easy access to a wide range of training programmes.
• Paid time for volunteering – we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family‑friendly policies – to help you feel fully supported during any significant life events.

Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan – your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance – after an initial qualifying period, you’ll get free life assurance cover that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn – helping you support charities which mean something to you.

Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream) – offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co‑op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.

Salary Sacrifice Schemes

• Electric Vehicle scheme – Option to purchase your EV through salary sacrifice.
• Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
• Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice.
• Holiday buy – colleagues can buy up to an extra week of annual leave each year.
• Company Pension – you can access a company pension scheme with us as well as access to pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us at Central Co‑op, please visit Rewards and benefits – Central Coop (careers.coop)

We’re Central Co‑op, a Member‑owned and Member‑led co‑operative Society. And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.