Leisure Assistant - Portsmouth

Village Hotels; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern hotel group in Portsmouth is seeking a Leisure Assistant to maintain high standards of cleanliness and provide excellent customer service during night hours. This role includes deep-cleaning and preparing the club for guests, ensuring a welcoming environment at all times. Ideal candidates will have a passion for hospitality and a solution-oriented approach. Join a vibrant team that values individuality and fun, while enjoying various employee benefits and a supportive atmosphere.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% off Food and Drink

Excellent training and development programs

Flexible working hours

Employee Assistance Programme

Qualifications

• A passion for everything hospitality, leisure, and fitness.
• Ability to deliver outstanding customer service.
• Compliance with company and legal guidelines.

Responsibilities

• Ensure club cleanliness and hygiene during night-time hours.
• Prepare public areas for guests in the morning.
• Deliver a welcoming and polished environment for members.

Skills

Customer service skills

Solution-oriented thinking

Interpersonal communication

Attention to detail

Job description

Leisure Assistant - Portsmouth

Employer: Village Hotels

Location: Portsmouth, Hampshire

Salary: Discussed at venue

Closing date: 28 Jan 2026

Job Details

Awesome people are crucial to making our awesome clubs run smoothly - even while the club sleeps. We pride ourselves on offering high quality facilities that leave our guests impressed when they arrive each day.

So you'll bring your passion for perfection during our night-time hours, ensuring our public areas are spotless and ready for the morning. Whether it’s deep‑cleaning the studios or making sure the gym floor is set to impress, your work will set the standard.

You recognise that our members expect a certain level of quality from their fitness experience. That’s why you’ll be committed to delivering a flawless environment, helping to create a welcoming, hygienic and polished club for the day ahead. Expect a varied role focused on cleanliness, hygiene and refining our awesome guest experience.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individuality and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on food and drink purchased on or off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

Requirements

• A passion for everything hospitality, leisure and fitness.
• A smile and ability to talk to everyone.
• The ability to deliver outstanding customer service leading to exceptional member satisfaction.
• Solution‑oriented with an eye for spotting issues before they happen.
• Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!