Gym jobs in United Kingdom

As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes – including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management etc. The position ensures operational accuracy and efficiency while giving impeccable customer service.

• Strong accuracy and attention to detail
• Background in administration

• Process enquiries and orders quickly and accurately.
• Source and secure best‑value equipment from approved suppliers.
• Raise and manage purchase orders in line with supplier agreements.
• Organise off‑hires, breakdown responses, and manage pre/post‑hire customer service.
• Monitor supplier service levels and performance, providing feedback and taking corrective action as needed.
• Track and report on margin performance, contributing to cost control and profitability goals.
• Respond to all customer and internal enquiries promptly and professionally.
• Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays.
• Follow up with customers post‑delivery for feedback and satisfaction confirmation.
• Ensure correct start and end dates and pricing on all contracts.
• Upload all internal and external paperwork efficiently into the systems.
• Ensure additional charges are communicated and invoiced correctly after hire completion.

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus's
• Refer a Friend Scheme