Customer Solutions Coordinator

Gi Group; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Solutions Coordinator to join their Service Solutions team in North East England. The role involves managing administrative processes, ensuring accuracy in contracts and invoicing, and delivering customer service with precision. Key tasks include sourcing equipment, processing orders, and maintaining supplier relationships. Ideal candidates will possess strong attention to detail and a background in administration. This position offers an attractive bonus scheme and additional leave for milestones.

Benefits

Attractive Bonus Scheme

25 Days Annual Leave plus Bank Holidays

Enhanced Company Pension Scheme

Life Assurance Scheme

Employee Assistance Program

High Street Discount Vouchers

Discounted Gym Membership

Health & Wellbeing Discount Vouchers

Cycle to Work & Home & Tech Scheme Benefits

Milestone Birthdays Additional leave

Work Anniversary Bonus

Refer a Friend Scheme

Qualifications

• Strong accuracy and attention to detail essential for managing processes.
• Experience in administration to handle customer and internal enquiries.

Responsibilities

• Manage administrative processes associated with customer service.
• Source and secure best-value equipment from suppliers.
• Organize customer service pre/post-hire and monitor supplier performance.

Skills

Accuracy and attention to detail

Background in administration

Job description

As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes – including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management etc. The position ensures operational accuracy and efficiency while giving impeccable customer service.

Person Specification

• Strong accuracy and attention to detail
• Background in administration

Key Tasks & Duties

• Process enquiries and orders quickly and accurately.
• Source and secure best‑value equipment from approved suppliers.
• Raise and manage purchase orders in line with supplier agreements.
• Organise off‑hires, breakdown responses, and manage pre/post‑hire customer service.
• Monitor supplier service levels and performance, providing feedback and taking corrective action as needed.
• Track and report on margin performance, contributing to cost control and profitability goals.
• Respond to all customer and internal enquiries promptly and professionally.
• Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays.
• Follow up with customers post‑delivery for feedback and satisfaction confirmation.
• Ensure correct start and end dates and pricing on all contracts.
• Upload all internal and external paperwork efficiently into the systems.
• Ensure additional charges are communicated and invoiced correctly after hire completion.

Benefits

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus's
• Refer a Friend Scheme