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Leasehold Support Officer
Job summary
A leading housing provider is seeking an Operational Support Officer to join their Lettings and Support Team on a 6-month fixed-term contract in Long Stratton. The ideal candidate will have strong customer service experience and a solid understanding of housing management processes. Responsibilities include providing administrative support for property re-letting, managing garage allocations, and assisting customers with tenancy sustainment. This role requires excellent communication skills and the ability to work both independently and as part of a team.
Qualifications
- Experience working in a customer service environment.
- Good working knowledge of housing management.
- Ability to work independently and as part of a team.
Responsibilities
- Provide administrative support for re-letting of properties.
- Manage allocation of garages and parking bays.
- Assist customers with tenancy sustainment.
- Be a key contact for tenants with queries.
Skills
Education
Operational Support Officer
£26,625 per annum | 6-month Fixed‑Term Contract | Long Stratton
I am currently recruiting on behalf of a leading housing provider for an Operational Support Officer to join their Lettings and Support Team on a 6‑month FTC. This role is ideal for someone with strong customer service experience and a solid understanding of housing management processes. This is a key position supporting tenancy and estate management, voids and lettings, and customer‑facing housing services, working as part of a multi‑skilled and customer‑focused team.
- Providing administrative support to ensure the prompt re‑letting of void and new‑build properties, including arranging tenancy sign‑ups.
- Managing the allocation of garages, garden plots and parking bays, including income collection and arrears processes.
- Checking and processing void utility bills and liaising with energy suppliers.
- Assisting customers with tenancy sustainment needs and signposting to support services.
- Being the main point of contact for tenants attending the office, handling tenancy and lettings queries, and carrying out interviews in designated rooms.
- Supporting Neighbourhood Management with access‑related tasks such as gas servicing, electrical checks and asbestos compliance.
- Undertaking clerical and administrative duties to support the wider Housing Management and Lettings teams.
- Maintaining accurate data input and supporting the reporting of performance metrics.
- Experience working in a customer service environment.
- A good working knowledge of housing management.
- Strong communication skills, both written and verbal.
- The ability to prioritise a busy workload and work both independently and as part of a team.
- Strong IT skills including Word, Outlook and Excel.
- High attention to detail, proactive working style and the ability to handle complex situations.
- Empathy and a commitment to delivering high‑quality, customer‑focused services.
- A good general level of education (NVQ Level 2 / GCSEs A–C or equivalent).
- Occasional home visits may be required to support the Housing Management service.
- This is a 6‑month fixed‑term contract with a salary of £26,625 per annum.
- Based in Long Stratton.
For further information or to apply, please contact:
George Westhead
- Job Title: Leasehold Support Officer
- Company: Service Care Solutions
- Closes: Jan 10th 2026
- Sector: Administration
- Contract: Permanent
- Hours: Full Time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.