Leasehold Support Officer

Service Care Solutions; Long Stratton; On-site; GBP 27,000; Full time

Job summary

A leading housing provider in Long Stratton is looking for an Operational Support Officer on a 6-month fixed-term contract. The role involves providing administrative support for housing services, managing allocations, and handling tenancy queries. Candidates should have strong customer service experience and knowledge of housing management processes. Attention to detail, communication skills, and IT proficiency are essential for success in this position, with a salary of £26,625 per annum.

Qualifications

• Experience working in a customer service environment.
• A good working knowledge of housing management.
• The ability to prioritise a busy workload efficiently.
• High attention to detail and proactive working style.

Responsibilities

• Provide administrative support for re-letting void properties.
• Manage allocation of garages, garden plots, and parking bays.
• Handle tenancy and lettings queries from tenants.
• Support Neighbourhood Management with access-related tasks.
• Maintain accurate data input for performance metrics.

Skills

Customer service experience

Strong communication skills

IT skills including Word, Outlook, and Excel

Attention to detail

Ability to work in a team

Empathy and commitment to customer service

Education

NVQ Level 2 / GCSEs A-C or equivalent

Job description

Operational Support Officer £26,625 per annum | 6-month Fixed-Term Contract | Long Stratton

I am currently recruiting on behalf of a leading housing provider for an Operational Support Officer to join their Lettings and Support Team on a 6-month FTC. This role is ideal for someone with strong customer service experience and a solid understanding of housing management processes. This is a key position supporting tenancy and estate management, voids and lettings, and customer‑facing housing services, working as part of a multi‑skilled and customer‑focused team.

The Role

• Providing administrative support to ensure the prompt re‑letting of void and new‑build properties, including arranging tenancy sign‑ups.
• Managing the allocation of garages, garden plots and parking bays, including income collection and arrears processes.
• Checking and processing void utility bills and liaising with energy suppliers.
• Assisting customers with tenancy sustainment needs and signposting to support services.
• Being the main point of contact for tenants attending the office, handling tenancy and lettings queries, and carrying out interviews in designated rooms.
• Supporting Neighbourhood Management with access‑related tasks such as gas servicing, electrical checks and asbestos compliance.
• Undertaking clerical and administrative duties to support the wider Housing Management and Lettings teams.
• Maintaining accurate data input and supporting the reporting of performance metrics.

About You

• Experience working in a customer service environment.
• A good working knowledge of housing management.
• Strong communication skills, both written and verbal.
• The ability to prioritise a busy workload and work both independently and as part of a team.
• Strong IT skills including Word, Outlook and Excel.
• High attention to detail, proactive working style and the ability to handle complex situations.
• Empathy and a commitment to delivering high‑quality, customer‑focused services.
• A good general level of education (NVQ Level 2 / GCSEs A-C or equivalent).

Additional Information

• Occasional home visits may be required to support the Housing Management service.
• This is a 6‑month fixed‑term contract with a salary of £26,625 per annum.
• Based in Long Stratton.

For further information or to apply, please contact: George Westhead