Leasehold Support Officer

Service Care Solutions; Norwich; On-site; GBP 27,000; Full time

Job summary

A leading housing provider is seeking an Operational Support Officer to join their Lettings and Support Team on a 6-month fixed-term contract in Long Stratton. The ideal candidate will have strong customer service experience and a solid understanding of housing management processes. Responsibilities include providing administrative support for property re-letting, managing garage allocations, and assisting customers with tenancy sustainment. This role requires excellent communication skills and the ability to work both independently and as part of a team.

Qualifications

• Experience working in a customer service environment.
• Good working knowledge of housing management.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support for re-letting of properties.
• Manage allocation of garages and parking bays.
• Assist customers with tenancy sustainment.
• Be a key contact for tenants with queries.

Skills

Customer service experience

Communication skills

IT skills (Word, Outlook, Excel)

Attention to detail

Ability to manage workload

Education

NVQ Level 2 / GCSEs A–C or equivalent

Job description

Operational Support Officer

£26,625 per annum | 6-month Fixed‑Term Contract | Long Stratton

I am currently recruiting on behalf of a leading housing provider for an Operational Support Officer to join their Lettings and Support Team on a 6‑month FTC. This role is ideal for someone with strong customer service experience and a solid understanding of housing management processes. This is a key position supporting tenancy and estate management, voids and lettings, and customer‑facing housing services, working as part of a multi‑skilled and customer‑focused team.

The Role

• Providing administrative support to ensure the prompt re‑letting of void and new‑build properties, including arranging tenancy sign‑ups.
• Managing the allocation of garages, garden plots and parking bays, including income collection and arrears processes.
• Checking and processing void utility bills and liaising with energy suppliers.
• Assisting customers with tenancy sustainment needs and signposting to support services.
• Being the main point of contact for tenants attending the office, handling tenancy and lettings queries, and carrying out interviews in designated rooms.
• Supporting Neighbourhood Management with access‑related tasks such as gas servicing, electrical checks and asbestos compliance.
• Undertaking clerical and administrative duties to support the wider Housing Management and Lettings teams.
• Maintaining accurate data input and supporting the reporting of performance metrics.

About You

• Experience working in a customer service environment.
• A good working knowledge of housing management.
• Strong communication skills, both written and verbal.
• The ability to prioritise a busy workload and work both independently and as part of a team.
• Strong IT skills including Word, Outlook and Excel.
• High attention to detail, proactive working style and the ability to handle complex situations.
• Empathy and a commitment to delivering high‑quality, customer‑focused services.
• A good general level of education (NVQ Level 2 / GCSEs A–C or equivalent).

Additional Information

• Occasional home visits may be required to support the Housing Management service.
• This is a 6‑month fixed‑term contract with a salary of £26,625 per annum.
• Based in Long Stratton.

For further information or to apply, please contact:

George Westhead

Job Information

• Job Title: Leasehold Support Officer
• Company: Service Care Solutions
• Closes: Jan 10th 2026
• Sector: Administration
• Contract: Permanent
• Hours: Full Time