Guest Service Associate

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading hospitality group is looking for a Guest Service Associate at their Edinburgh location. Responsibilities include greeting guests, ensuring their comfort, and delivering exceptional service. Ideal candidates will have experience in guest services, a warm demeanor, and a passion for creating memorable experiences. Excellent benefits include a complementary stay after probation and discounts on F&B. Join a supportive environment that fosters growth and inclusivity!

Benefits

Free stay for you+1 after probation

Generous discounts across F&B outlets

28 days holiday (increasing to 33)

Paid volunteering days

Mental health support services

Qualifications

• Experience with Opera is essential.
• Prior experience at a 4/5* hotel is beneficial.
• Ability to engage guests socially is important.

Responsibilities

• Greet guests warmly and manage their expectations.
• Engage with guests during social hours.
• Ensure excellent service and guest satisfaction.

Skills

Experience of using Opera

Receptionist experience

Concierge experience

Creativity

Warm personality

Commitment to service

Job description

A fantastic opportunity for a Guest Service Associate to join our team at Kimpton Charlotte Square!

You will earn £12.60 per hour – equal to £26,208.00 salary.

You can check out our instagram page to have a look at @kimptoncharlottesquare !

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Guest Service Associate:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• Enhanced Family Leave (you can ask more details at the interview).
• Mental Health First Aiders on Duty and access to Employee Assistance Programs.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Guest Service Associate, you will be responsible for greeting our guests with a warm Edinburgh welcome, working closely with our VIP guests to ensure a stay above their expectations and overall working always with our guests at the forefront of your decisions. You will also be present at our Guest ‘Social Hour’, being the face of our hotel and engaging with guests to build exceptional memories.

To succeed as a Guest Service Associate, you will need:

• Experience of using Opera is essential for this role.
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is highly beneficial.
• Creativity with a passion for social media and craving human connection.
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Service Associate!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an additive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.