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Guest Service Manager
Job summary
A prestigious 5-star hotel in Ascot is seeking a Guest Service Manager to lead their Front of House operation. This role involves ensuring a seamless guest experience by overseeing daily activities, engaging with guests, and communicating effectively across departments. The ideal candidate will have prior experience in a luxury hotel setting and strong leadership skills. This opportunity includes various perks, such as complimentary stays at sister hotels and free meals on duty, making it a fantastic role for those passionate about hospitality.
Benefits
Qualifications
- Previous experience as a duty manager or similar in a luxury 5-star hotel.
- Strong leadership and communication skills are essential.
- Confidence in managing a high-end Front of House operation.
- A car driver is essential.
Responsibilities
- Oversee the Front of House operation, ensuring smooth running.
- Anticipate guest needs and provide seamless service.
- Act as an ambassador for the hotel, engaging with guests.
- Communicate effectively across departments to enhance personalization.
Skills
Join a prestigious 5-star hotel where exceptional service and guest experience are at the heart of everything you do.
As a Guest Service Manager in Ascot, you'll lead the Front of House operation, ensuring every guest enjoys a seamless and memorable stay. This is a fantastic opportunity for an experienced duty manager or hospitality professional ready to take the next step in a luxury environment.
You'll enjoy a range of benefits designed to reward and support you, including:
- Complimentary stays at sister hotels
- Free meals on duty
- 50% off food and beverage
- Laundry service provided
- Free parking on site
- Refer a friend scheme
- Learning and development opportunities
- Regular social events to celebrate success
- Oversee the Front of House operation, ensuring smooth daily and nightly running
- Anticipate guest needs and provide intuitive, seamless service
- Act as an ambassador for the hotel, proactively engaging with guests throughout their stay
- Communicate effectively across departments to enhance the guest experience through personalisation and attention to detail
- Previous experience as a duty manager or similar within a luxury 5 star hotel environment
- Strong leadership and communication skills
- A guest-focused approach with excellent attention to detail
- Confidence in managing a high-end Front of House operation
A car driver is essential
If you're ready to take the next step as a Guest Service Manager in Ascot, we'd love to hear from you. Apply now to join this renowned 5-star hotel team.
Job Number │ (phone number removed) / INDFOH
Location │ Ascot
Role │ Guest Service Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.