Excel jobs in United Kingdom

Senior FIX Analyst

London, UK

Contract

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedure and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

• Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field.
• Seven (7) years of overall work experience.
• Advanced working knowledge of FIX protocol and its implementation/integration.
• Advanced financial knowledge with focus on derivative instruments, fixed income, and equity financial instruments.
• Prior trading support experience.
• At least five (5) years of experience on the Charles River application.

• All skills & activities of Senior FIX Analyst level plus:
• Evangelize standard support operating methods and processes to all levels of the support team.
• Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues.
• Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support experience.

• Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

• Begin – Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Senior staff.
• Fundamental – Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Senior staff.
• Proficient – Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Senior staff members.
• Advanced – Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff.
• Expert – Can handle 100% of issues in identified major areas of knowledge and experience. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement.

• Post Trade FIX
• Imports Exports Real Time API/Web Services/XML
• System Admin Database Performance Web Admin
• Middle Tier End of Day Reporting Upgrades
• Batch Compliance Excel AI Citrix Data Management

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