Customer Service Advisor (Fixed Term)

Beauparc; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A resource recovery company based in Chester is seeking a Customer Service Representative to handle various service related enquiries, bookings, and supplier communications. The ideal candidate should possess excellent communication skills, be proficient in Outlook and MS Office, and have strong multitasking abilities. Experience in a busy office and the waste industry would be beneficial. This role offers the opportunity for in-house training and a commitment to customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Previous experience in a busy office environment.
• Experience in the waste industry is preferable but not essential.

Responsibilities

• Manage service related enquiries, bookings, and liaise with suppliers.
• Maintain accurate records of all enquiries and resolutions.
• Resolve customer complaints and ensure a positive journey.
• Schedule waste collections with sub-contractors.
• Investigate invoice queries from customers and sub-contractors.

Skills

Multitasking

Customer service

Problem-solving

Outlook proficiency

MS Word proficiency

MS Excel proficiency

Job description

About the Role

Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.

You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLA s are adhered to.

Responsibilities

• Proactively work from a fast‑paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls.
• Ensure that all enquiries are accurately recorded and investigated, in line with the company “right first time” policy.
• Resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey.
• Deescalate customer complaints and resolve any issues raised to retain all customers.
• Ensure that all IT systems are properly used and all data is accurately recorded on the system.
• Schedule waste collections with sub‑contractors for Trade, Hazardous, Confidential & Bulk Clearances.
• Obtain quotations from Third Party Suppliers where necessary and keep accurate records.
• Investigate Customer / Sub‑contractor invoice queries.
• Complete / Prepare Waste Transfer Notes where required.
• Handle any other reasonable task as may be required from time to time.

The Ideal Candidate

Excellent communication skills both verbal and written, previous experience of working in a busy office environment. Previous experience within the waste industry is preferable but not essential, as in‑house training will be provided.

Essential Skills & Experiences

• Ability to multitask and prioritise.
• Experienced Outlook user.
• Capable user of MS Word and Excel.
• Good problem solver.
• Excellent customer service skills.

About Us

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Equality, Diversity and Inclusion

Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)