Digital jobs in United Kingdom

Would you enjoy working within a multidisciplinary team that delivers transformational services across DWP and making a difference to millions of people’s lives?

Are you a skilled & experienced Senior Business Analyst, and able to work with a wide range of stakeholders?

If so, come and join our community of over 250 Business Analysts.

As a Senior BA within DWP Digital you will lead business analysis activities within large complex Digital programmes, often across several teams and may include multiple technical delivery strands, in the delivery of service improvements.

We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.

We provide the core technology that powers the Department’s Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.

We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work in a fast-paced environment within a multi-disciplinary team of experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

• Work on large, complex, cross cutting products or services. Or, across a number of products or services simultaneously. Enabling the delivery of digital solutions to achieve strategic business outcomes.
• Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex, cross cutting products or services.
• Collaborate with and communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned to our established Digital roadmaps.
• Understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.
• Lead BA activities and initiatives and will champion continual learning & development within the BA community.
• Be a leading member of the BA community, taking on leadership and line management responsibilities of BA’s, where required. Additionally, you will play a significant role in capability building and recruitment when required.
• Encourage and promote DWP Digital delivery methodologies, setting standards across the function and working to educate the BA teams working across the functions on principles, methods and tools to support their development.
• Use your experience of delivery methodologies, translating business and user needs into deliverables working collaboratively to define and achieve value outcomes.
• Work with senior business, project or technical stakeholders and will facilitate the setting of project priorities in line with strategic and business goals.
• Be encouraged to continually grow your management capabilities and will support colleagues to take responsibility for their own learning and development in line with business needs and strategic direction.