eCommerce Specialist

ABB LTD; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading energy solutions provider in Westminster seeks a Digital Project Coordinator to enhance customer experience across digital tools. This role involves coordinating business needs, managing projects, and collaborating with delivery teams. The ideal candidate has over 5 years of experience in digital project coordination and a strong background in product management. You will lead initiatives that improve digital platform capabilities and ensure effective stakeholder communication. Join us and make a significant impact in our innovative environment.

Benefits

Mentorship opportunities

Hands-on experience

Career development opportunities

Qualifications

• 5+ years of experience in digital project coordination, product management, or similar roles within global organizations.
• Experience in digital platforms within large, global, and cross-functional environments.
• Ability to work autonomously in a fast-evolving digital environment.

Responsibilities

• Coordinate business needs and digital capabilities for customer experience.
• Drive adoption of tools through change management and stakeholder engagement.
• Define and monitor performance KPIs to evaluate platform effectiveness.

Skills

Digital project coordination

Product management

Agile frameworks

Organizational skills

Communication skills

Education

Bachelor's or Master's degree in Business Administration, Digital Marketing, Information Systems

Tools

APIs

Digital platforms

Job description

In this role, you coordinate business needs, digital capabilities, and delivery execution to enable a seamless customer experience across digital tools, acting as a key interface between stakeholders and delivery teams to translate priorities into clear inputs, support timely execution, and ensure the right digital solutions are developed and adopted across markets.

Responsibilities

• Contributing to the evolution of the EL Digital Ecosystem by coordinating initiatives with business stakeholders, LSOs, and internal teams to improve customer and partner experience across digital tools.
• Identifying and shaping platform and feature improvements by combining business needs, user feedback, and analytics into clear inputs for delivery teams.
• Acting as the business interface for delivery teams, coordinating with IS and partners to support enhancements, integrations, and releases aligned with agreed priorities and roadmaps.
• Driving adoption of tools and processes through structured change management, stakeholder engagement, training, and enablement efforts.
• Defining and monitoring performance KPIs to evaluate platform effectiveness and supporting data‑driven decision making.
• Using agile frameworks to support prioritization and delivery planning in collaboration with product, IS, and cross‑functional teams.
• Contributing to project budgets and timelines to ensure high‑impact delivery within agreed scope, schedule, and cost.
• Sharing best practices and lessons learned to strengthen eCommerce capability and promoting continuous improvement across the organization.

Qualifications

• Bachelor's or Master's degree in Business Administration, Digital Marketing, Information Systems, or a related field.
• 5+ years of experience in digital project coordination, product management, or similar roles within global organizations.
• Experience working on digital platforms within large, global, and cross‑functional environments, with proven ability to coordinate initiatives across business, delivery, and Information Systems teams.
• Working knowledge of digital platforms, including APIs and system integrations, to enable effective collaboration with technical and delivery teams.
• Ability to operate within agile delivery frameworks, supporting prioritization, planning, and iterative delivery.
• Strong organizational and communication skills, with the ability to translate business needs, user feedback, and data into clear, actionable inputs while maintaining a customer‑ and partner‑oriented mindset.
• Ability to work autonomously in a fast‑evolving digital environment, navigating ambiguity while maintaining focus on outcomes.

What's in it for you? We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.