EPR Change Manager | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an EPR Change Manager to lead a critical digital transformation initiative. You will be responsible for managing the change management strategy, engaging stakeholders, and ensuring that staff are prepared and supported throughout the transition to the new Electronic Patient Record system. This role requires strong leadership, communication skills, and experience in change management to promote effective adoption of digital processes. Competitive opportunities for career progression and flexible working arrangements are offered.

Benefits

Flexible working arrangements

Ongoing training and development opportunities

Career progression pathways

Qualifications

• Proven experience in managing change initiatives within large organizations.
• Ability to develop and deliver change management strategies.
• Experience in stakeholder engagement and communications.

Responsibilities

• Develop and execute EPR Change Management Strategy.
• Lead the EPR change workstream within digital transformation.
• Engage stakeholders to promote change readiness.

Skills

Change management methodologies

Stakeholder engagement

Leadership skills

Communication skills

Problem-solving

Education

Relevant degree or equivalent experience

Job description

Overview

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust’s history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users. The EPR Change Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation’s culture and operational practice. The postholder will provide leadership for the change management workstream, collaborating closely with programme leads, clinical stakeholders, operational managers, and external partners. Their focus will be to ensure that the EPR system is aligned with the needs of both the Trust and its patients. This involves the development and execution of a comprehensive change strategy that promotes staff engagement, readiness, and the ongoing adoption of new digital processes.

Career Progression

Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Digital EPR PMO

This role is in the Digital EPR PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments/teams across the Trust as directed.

Flexible Working

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Locations

• Maudsley Hospital (headquarters) – Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin Park and the vibrant high‑street that offers great shopping opportunities and a wide range of restaurants.
• St Pauls – Located within the Bromley area and less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands). It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high‑street that offers great shopping opportunities and a wide range of restaurants.
• Bethlem Royal Hospital – Based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and offers free parking. The site is within walking distance from Eden Park and West Wickham overland stations.

Key Responsibilities

Change Strategy & Governance

• Develop and deliver a comprehensive EPR Change Management Strategy aligned with Trust‑wide objectives.
• Lead the EPR change workstream within the broader digital transformation programme.
• Apply structured change management methodologies to plan, execute, and adapt complex change activities.
• Prepare and deliver change enablement materials including impact assessments, readiness plans, sustainability strategies, and benefits realisation frameworks.
• Ensure compliance with NHS governance, standards, and data protection regulations.

Leadership & Team Management

• Manage and support a team of Change Leads and Change Agents across clinical and operational departments.
• Implement new working practices and support collaborative approaches and capacity planning.
• Act as a change agent, driving delivery of change workstreams and activities.

Stakeholder Engagement & Communication

• Engage with stakeholders to ensure awareness, involvement, and readiness for change.
• Lead stakeholder engagement and communication initiatives, including mobilisation of Change Agents or Champions.
• Plan and facilitate workshops, briefings, and communications to promote understanding of the EPR system.
• Address resistance to change and ensure patient care considerations are embedded in all change activities.

Risk & Issue Management

• Identify and address risks, resistance, and barriers to change through structured mitigation planning.
• Manage risks and issues associated with change activities and outcomes.

Collaboration & Integration

• Collaborate with training teams to ensure staff are adequately prepared and supported.
• Contribute to training design by preparing learning plans and supporting material.
• Coordinate delivery efforts with programme managers, Digital Services, and external suppliers.
• Contribute to service design impacting patient care and administrative workflows.

Monitoring & Reporting

• Monitor adoption metrics and feedback to continuously refine change strategies.
• Support implementation of Change Plans and track progress against defined success criteria and business case objectives.
• Report on the status of change workstreams, project actions, and business‑as‑usual initiatives.
• Provide regular progress updates to senior leadership and contribute to programme board reporting.

Continuous Improvement & Innovation

• Promote a culture of continuous improvement and digital innovation across the organisation.
• Ensure EPR system functionality aligns with local clinical and operational workflows.

This advert closes on Friday 9 Jan 2026.