Change Delivery Lead

Leeds City Council; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading local authority in the UK seeks a Change Delivery Lead to drive transformation in procurement and contract management. This role involves developing corporate technologies and frameworks, fostering a culture of continuous improvement, and ensuring effective change across services. Ideal candidates should have strong procurement and contract management experience, digital transformation skills, and a commitment to enhancing efficiency while adhering to the council's values. This position offers a competitive salary, flexible working arrangements, and opportunities for professional development.

Benefits

Competitive salary

Flexible working arrangements

Professional development opportunities

Membership of the West Yorkshire Pension Fund

Qualifications

• Knowledge of contract procedure rules and relevant legislation required.
• Ability to harness technology for business change.
• Strong interpersonal skills with the ability to influence stakeholders.

Responsibilities

• Facilitate change and improvement in commercial arrangements.
• Develop corporate Procurement and Contract Management Technology.
• Work with stakeholders to embed change effectively.

Skills

Procurement knowledge

Contract management

Digital transformation

Team collaboration

Communication skills

Problem solving

Education

Experience in public sector

Understanding of change management

Job description

As our next Change Delivery Lead you’ll:

• Be embedded in Procurement & Commercial Services whilst working as part of the Core Business Transformation Programme Team to facilitate change and improvement in commercial arrangements across the Council.
• Continue to develop the new corporate Procurement and Contract Management Technology (Jaggaer) to ensure best practice processes and digital ways of working are consistently embedded across the Council.
• Work with PACS senior managers and contract managers to continue to develop and embed the new corporate Contract Management Framework and a culture of continuous improvement.
• Work with PACS senior managers to develop KPI’s, performance dashboards and contract management intelligence and work with colleagues to ensure incorporation into relevant systems (e.g. Jaggaer) and corporate dashboards (e.g. Power BI).
• Support the development and implementation of Contract Management training and competency framework.
• Undertake skills gap analysis and develop corporate training solutions to improve commercial aptitude of Contract Managers ensuring they can effectively manage contracts and supplier relationships.
• Work with CBT team to utilise additional modern technology solutions that aid delivery of knowledge, training and community collaboration capabilities.

Job Purpose

Working for the Procurement & Commercial Services Team (as part of the Core Business Transformation Programme Team) and being responsible for achieving transformation of procurement and contract management functions through the successful design and implementation of new Procure to Contract Technology and a new Contract Management Framework. The post‑holder will model the Council’s values and behaviours to help us achieve our ambition of being the best council in the country. You will be expected to play an important role in contributing towards achievement of the Council’s priorities by ensuring successful delivery of the aims of the programme.

The business change lead will work positively and collaboratively with all stakeholders across the Council to identify opportunities for transformation, delivering service improvements relating to the Core Business Transformation Programme (including researching service‑user feedback, alternative practices and benchmarking data). The post‑holder will work creatively and pro‑actively to drive and deliver the activities required to achieve business change and the overall aims of the programme. You will be responsible for identifying opportunities to realise savings and efficiencies from a range of opportunities, including but not limited to, reviewing and improving procurement and contract management activities across the Council, simplifying and standardising business processes (using user‑centred design principles), reviewing service delivery and operating models and the potential for sharing resources where it makes sense, exploiting current and new technology including design and delivery of integrated cloud technology enabling a digital channel shift through use of self‑service capabilities and other digital solutions.

Responsibilities for Grade

• Deliver the aims outlined in the Source to Contract Business Case aimed at bringing about required business change, regularly reviewing progress and adapting workplans as required.
• Work with affected services to ensure change is effectively embedded to ensure sustained improvement.
• Work collaboratively and creatively with all stakeholders to drive and deliver transformational activities associated with the Source to Contract workstream.
• Establishing and maintaining relationships with stakeholders and other organisations and gather insights and intelligence that can aid benchmarking and inform good practice.
• Undertake ‘AS‑IS/current state assessments’, facilitate workshops and process reviews that aid identification of opportunities to improve and transform business operational activities and design work packages that delivers digital ways of working.
• Contribute to the development of new business cases by identifying opportunities for savings and efficiencies.
• Work as part of the Procurement and Commercial Service whilst being responsible to the CBT Programme Board for ensuring that investment in new integrated cloud technology is fully exploited.
• Develop and implement a risk‑based approach to change delivery; identifying, managing and mitigating risks that support delivery of more cost‑effective business processes and/or service delivery models.
• Provide progress updates to the PACS Management Team and the CBT Board, assist with development of work package descriptions, business cases and job descriptions for approval where additional resource requirements are needed as we progress through the programme.
• Contribute to development and delivery of stakeholder engagement and communications plans and activities.
• Be responsible for ensuring that due regard is given to equality matters in planning and delivery of plans and activities.
• Be responsible for ensuring that assigned risks and dependencies are appropriately addressed or managed.

Qualifications

• We are looking forward‑thinking with knowledge and experience of Procurement and/or Contract Management, with an aptitude for digital transformation and the ability to harness technology to drive business change and continuous improvement.
• Experience of undertaking procurement, commercial and/or contract management activities and knowledge of contract procedure rules and relevant legislation.
• Ability to optimise digital technology to design and develop digital ways of working.
• Ability to deliver business change and improve ways of working.
• Ability to positively influence behaviours and be passionate about ensuring the Council spends tax‑payers money wisely and prudently.
• Strong ethos of teamwork; collaboration and creative and critical thinking skills.
• Ability to communicate effectively with all internal and external stakeholders. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
• Ability to develop effective working relationships to ensure business objectives are met; work proactively, independently or as part of a cross‑functional team to identify and deliver service improvements and business change that achieve efficiencies and savings.
• Strong written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners / professionals.
• Advanced problem solving and analytic skills, with ability to identify and overcome barriers and challenges.
• Strong digital skills and ability to understand how to develop and maintain digital systems to deliver services.
• Strong business analysis skills – detail‑oriented with ability to collate and analyse data from different sources and re‑design and implement best‑practice business procedures and processes.
• Ability to design and implement a contract management framework that drives improvement and compliance with contract procedure rules.
• Ability to be comfortable with ambiguity, uncertainty and complexity and recommend and implement practical solutions that help to achieve clarity.
• Be able to attend and actively participate in key project boards and project teams within a Directorate or on a cross‑cutting council theme.
• Ability to identify, manage and mitigate risks.
• Ability to understand and exploit digital solutions that improve and transform business operations.
• Thorough understanding of business operations within Procurement and/or Contract Management.
• Understanding and knowledge of change management and project management principles and methodologies.
• Thorough understanding of the benefits and practical application of continuous improvement processes including customer engagement and stakeholder management.
• Knowledge and understanding of how to identify, manage and mitigate risks to service delivery.
• Good understanding of the Data Protection Act 1998 in relation to recording, retaining and maintenance of personal data due to the sensitive and confidential nature of the work undertaken.
• Knowledge of approaches to business case development and solution implementation, including an understanding of financial and procurement procedures and IT resource commissioning routes.
• Experience of working within a Procurement and/or Contract Management function.
• Experience of working independently, proactively and as part of cross‑functional teams to deliver projects and improvements at a senior level in a large, public‑sector organisation.
• Experience of delivering business change activities i.e., business analysis, gap analysis, redesigning and implementation revised procedures and processes, stakeholder engagement and communication.
• Understand and embrace Leeds City Council values and behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities and a resilient sustainable city.
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing.
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding equality and diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse, reporting any concerns to the appropriate person.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
• Essential Behavioural & other Characteristics required – Understand and embrace Leeds City Council values and behaviours and codes of conduct; Commit to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities and a resilient sustainable city; Able to understand and observe Leeds City Council policies and procedures; Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing; Participate in appraisal, training and development activities to ensure up, to date knowledge and skills; Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding equality and diversity of Leeds City Council; Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse, reporting any concerns to the appropriate person; Flexible and adaptable to change to assist other services as required commensurate to grade; The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Benefits

• Competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• Career pathways and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.
• Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.