Deputy Manager jobs in United Kingdom

Role Profile

Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Derby Alvaston

Role Purpose And Key Responsibilities

The role purpose is to be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop, and managing the shop team effectively. The day-to-day responsibilities include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day, accepting and paying out bets, and delivering excellent customer service.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• Lead from the front in managing the operation and running of the Shop and the Shop team in the absence of the Shop Manager.
• Open and close the shop.
• Manage and guide the Shop Team.
• Follow cash management procedures.
• Use the company Time and Attendance system and ensure adherence from the Shop Team.
• Lead by example and drive the team to maintain shop presentation standards.
• Communicate clearly and encourage colleagues to share ideas for improvement.
• Stay focused on shop results to identify opportunities and work with the team to achieve high standards.
• Provide outstanding customer experience.
• Educate and guide the team to deliver excellent customer service.
• Accept bets accurately and process customer bets through multiple channels.
• Act as a Brand Ambassador.
• Ensure the Shop adheres to operational procedures, including cash management and security procedures.
• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others.
• Ability to build excellent working relationships with colleagues.
• Operate with trust and integrity and be an excellent role model for others.
• Excellent communicator with the ability to provide clear guidance and feedback.
• Adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
• Ability to problem solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer service focused.
• An enthusiastic people person.
• A keen interest in the Sporting industry/events and confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company.

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training is provided.