Customer Support jobs in United Kingdom

Job summary

A national sales company seeks a National Sales Negotiator based in Leeds to enhance customer relationships and support sales processes. The candidate will manage customer enquiries, negotiate deals, and maintain product knowledge in the civils and drainage market. Strong communication skills and a proactive approach are essential for success in this role. This position focuses on delivering exceptional customer service while collaborating with a supportive sales team.

Qualifications

• Strong communication, interpersonal and customer service skills.
• Commercial awareness and confidence to make decisions independently.
• Motivated, energetic approach with prioritisation in a busy environment.
• Good negotiation skills and attention to detail.
• Basic knowledge of civils and drainage or willingness to learn.
• Comfort using IT systems and learning new technologies.

Responsibilities

• Build strong relationships with customers and external account managers.
• Manage enquiries from conversation to invoicing and ensure profitability.
• Use Saleshub and MI to manage quotations efficiently.
• Negotiate with suppliers to secure best outcomes.
• Resolve customer queries professionally and promptly.
• Keep product knowledge sharp, understand materials and price trends.
• Own personal development through training and hands-on experience.
• Ensure documentation and sales processes are completed accurately.