Parts Advisor — BMW Academy Training & Benefits

Wollaston BMW; Oxford; On-site; GBP 34,000; Full time

Job summary

A reputable car dealership in Oxford is seeking a Parts Advisor to enhance their customer service and support team operations. This role involves managing customer enquiries, processing orders, and ensuring prompt delivery of vehicle parts. Candidates should possess customer-facing experience, strong communication skills, and a keen attention to detail. The position offers a competitive salary with on-target earnings of £33,053, plus benefits such as holidays, volunteer leave, and training through the BMW Academy.

Benefits

30 days holiday (including bank holidays)

Birthday off every year

Paid volunteer leave

Life insurance cover

Training and development through BMW Academy

Supportive team environment

Qualifications

• Experience in a parts advisor or similar customer-facing role preferred, particularly in the motor trade.
• Strong organisational and communication skills are essential.
• Confidence with IT systems and digital platforms is required.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service

IT systems proficiency

Job description

A reputable car dealership in Oxford is seeking a Parts Advisor to enhance their customer service and support team operations. This role involves managing customer enquiries, processing orders, and ensuring prompt delivery of vehicle parts. Candidates should possess customer-facing experience, strong communication skills, and a keen attention to detail. The position offers a competitive salary with on-target earnings of £33,053, plus benefits such as holidays, volunteer leave, and training through the BMW Academy.