Customer Support jobs in United Kingdom
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Trade Counter Assistant / Driver
Job summary
A leading provider in building products is seeking a Trade Counter Assistant/Driver to join their team in Plympton. The role involves providing exceptional customer service, assisting in branch operations, and ensuring timely product delivery. Ideal candidates will possess strong sales and organizational skills, a valid driving license, and experience in a similar environment. Competitive salary and benefits offered.
Benefits
Qualifications
- Passion for delivering exceptional customer service.
- Confident approach to engage with customers.
- Full and valid driving license is essential.
Responsibilities
- Provide exceptional customer service and sales support.
- Pick, load, and deliver products to customers.
- Plan routes and drive company vehicles safely.
Skills
Tools
HOURS : 44 per Week - Permanent Role, 7am - 4 : 30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY : £27,936 basic salary per year
BONUS / OTE : Realistic total earning potential of up to £31,536 per year
BENEFITS : Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE : Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work / life balance in the following ways :
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don't open our branches on Sundays
- Our branches close at 4 : 30pm during the week, we support your work / life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell’s 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.