Customer Support jobs in United Kingdom

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memoryBlue

guildford, United Kingdom

Other

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Yes

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2

31.05.2025

15.07.2025

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About the job

Are you passionate about building strong relationships and delivering exceptional customer experiences? Do you have a talent for guiding clients through complex processes while leveraging tools like Salesforce to drive success? We’re looking for an experienced Account Executive with a focus on Customer Success to support and grow partnerships in a rapidly expanding property and hospitality sector.

This role is offered as a fixed-term 3-month contract with a strong likelihood of becoming permanent based on performance and business needs.

Who are we?

Established in 2012, memoryBlue is an award-winning Sales Development, lead generation company in the B2B tech industry.

We are proud to be a truly multi cultural global team with multiple offices and remote employees spanning 3 continents.

Our mission? To help innovative businesses grow by identifying high-value opportunities and turning them into lasting partnerships. Everyday we are empowering companies to connect with their ideal clients.

We deliver results for some of the biggest household names. Our work is fast-paced, impactful, and driven by a team that loves what they do. If you’re looking to grow in a role where you’ll shape the future of tech, please read on!

As an Account Executive, your primary focus will be on Customer Success—guiding clients through their onboarding journey and ensuring their success at every step. Key responsibilities include:

• Acting as the primary point of contact for clients, building trust and strong relationships.
• Leading clients through onboarding processes, ensuring they are fully set up and supported.
• Utilizing Salesforce and other tools to track progress, manage accounts, and optimize workflows.
• Collaborating closely with clients to identify their needs and provide tailored solutions.
• Troubleshooting issues and proactively addressing concerns to enhance the client experience.
• Monitoring client progress and following up to ensure key milestones are achieved.
• Meet calling and multitouch outreach KPIs
• Collaborate with internal and client teams to refine and implement best practices.
• Manage a pipeline of high-value prospects, ensuring consistent progress toward goals.
• Work to achieve daily, weekly and monthly goals

What do we look for?

We’re seeking empathetic, detail-oriented professionals who embody our core values: curiosity, accountability, conscientiousness, and resilience. Ideal candidates will have:

• Proven experience in a Customer Success, Account Management, or similar role.
• Strong background in hospitality, property management, or related industries.
• Expertise in Salesforce (SFDC) and familiarity with customer success tools and systems.
• Outstanding communication, relationship-building, and problem-solving skills.
• A proactive approach to identifying client needs and delivering exceptional service.
• A track record of meeting goals and driving customer satisfaction.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Goal-orientated and self motivated.
• Strong written, verbal, and phone skills.
• Ability to organize and prioritize responsibilities.

At memoryBlue, we don’t just offer jobs—we build careers. Here’s what’s waiting for you:

• Remote working: Flexibility to thrive from wherever you are.
• Clear Pathways to Growth: Fast-track your career with structured learning and promotion opportunities.
• Salary is circa £25,000 - £30,000.
• Global Team, Vibrant Culture: Join a supportive, multicultural community that celebrates success.
• Regular company events: such as our summer and Christmas parties. Previous events include trips to Ascot Race Course and boat parties - we know how to have fun. (follow us on Instagram)
• As well as receiving financial bonuses as you climb our internal career ladder, we have many other incentives to reward you for your work.
• Company pension contribution
• Private Medical Insurance
• Health Cash Plan
• Life Assurance/Death in Service pay
• Enhanced maternity/paternity pay
• Salary Sacrifice Workplace Nursery Scheme
• Salary Sacrifice Financial Pension Advice
• Competitive annual leave with yearly increase up to 33 days
• Loyalty Rewards Scheme
• Engage in wellness activities like our running club.

While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage of our selection process will be contacted directly by a member of our team. If you have not received a communication from us within 14 days after your application, please consider your application for the unsuccessful for this vacancy.