Customer Support jobs in United Kingdom

The Sr Bio Account Manager drives and grows the biologics business across the entire Waters portfolio, including both Waters and Wyatt products in their assigned territory.

This role involves creating strategic territory plans, fostering strong customer relationships, and working with internal teams to meet sales goals. Each week, our Account Managers focus on developing a sales pipeline, managing opportunities, and providing forecasts for the management team. They frequently meet with customers, both in person and virtually, to explore partnership opportunities and introduce new technologies. Additionally, our Account Managers collaborate closely with BioPharma Market Application Specialists and Field Application Scientists to achieve and surpass sales targets.

This position involves traveling throughout the territory of responsibility and brings you a great degree of flexibility in how you manage your accounts and how you work in the field.

• Achieve and exceed sales objectives by promoting Waters' full range of products and services, including Wyatt, LC, Mass Spectrometry, Informatics, Consumables, and Services. Utilize value and solution selling techniques to highlight the benefits and applications of our products to potential customers.
• Develop and implement a comprehensive strategic business plan to achieve growth targets.
• Initiate and lead business development activities such as marketing meetings, product demonstrations, and customer-focused seminars. These activities aim to generate leads, nurture customer relationships, and drive product adoption.
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads, and actions through CRM. Ensure daily and weekly updates to provide a clear and up-to-date picture of sales activities and pipeline status.
• Coordinate all sales activities within defined accounts, including lead generation, follow-up, cold calling, technical seminars, demos, and customer support. Ensure a seamless and integrated approach to customer engagement and support.
• Establish and maintain key customer relationships by understanding their application needs and providing tailored solutions. Use these insights to effectively sell new products and drive customer satisfaction and loyalty.
• Develop detailed business plans and accurately forecast territory results. Provide market intelligence to identify potential customers and competitive activity. Use this information to adjust strategies and ensure alignment with market trands and custmoer needs.

• Bachelor or Master Degree in Science. Prior experience in a technical lab or field support role is a plus.
• Proven track record of meeting or exceeding sales objectives in a similar role.
• Experience in developing and executing strategic territory plans.
• Strong ability to coordinate and manage multiple sales activities, including lead generation, cold calling, and technical presentations.
• Proficiency in developing business plans, forecasting, and providing market intelligence.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with customers and internal teams. Spoken and written fluency in English and local language (if applicable).
• Travel within territory at least 3 days per week, additional travel nationally and internationally as required by business.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.