Customer & Administrative Support Executive

JobStart Scheme; Belfast; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local employment initiative is seeking a Customer & Administrative Support Executive in Belfast. The role includes customer support, administration, and marketing tasks, with training provided. Ideal candidates will have good communication skills and a willingness to learn. This part-time position offers flexibility in hours and requires contact with customers via phone and email.

Qualifications

• Basic experience in administration, customer service, or account management is preferred.
• Training will be provided on all necessary systems.

Responsibilities

• Contact customers by phone and email about new products.
• Support account management and customer relationships.
• Process customer orders through the online portal.
• Update CRM systems and follow up on inquiries.
• Assist with marketing tasks such as social media.

Skills

Willingness to learn

Good written and verbal communication skills

Basic computer skills

Experience in customer service

Interest in marketing

Confidence using the phone

Teamwork

Strong organisational skills

Job description

Customer & Administrative Support Executive

THE EMPLOYER IS: IWS NIIWS - Part of the NBM Group. The role involves supporting our customers, handling administration tasks, promoting new product lines, and helping customers use our online ordering portal. Full training will be provided. You will also be expected to make regular contact with new and prospective customers. You will gain experience in administration, customer service, sales support, marketing, and digital systems.

Responsibilities

• Contact customers by phone and email about new products and promotions.
• Support account management and build positive customer relationships.
• Process customer orders and help customers use our online ordering portal.
• Update CRM systems and follow up on customer enquiries.
• Assist with marketing tasks, including social media posts and email campaigns.

Skills and Qualifications

• Willingness to learn and develop new skills.
• Good written and verbal communication skills.
• Basic computer skills; training will be provided on all systems.
• Experience in customer service, administration, or account management.
• Interest in marketing, social media, or content creation.
• Confidence using the phone to speak with customers.
• Able to work well within a team.
• Strong organisational skills and attention to detail.

Further Information

The Employer is: IWS NI. JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week - Flexible/Reduced Hours: May be available upon approval by a Work Coach - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Area: Derry or Londonderry
Closing date: 30 Nov 2025

Area: Derry or Londonderry
Closing date: 01 Dec 2025