Senior Finance Manager - Customer (12 Month FTC)

Ocado Retail Ltd; Hatfield; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading online grocery retailer in Hatfield is seeking a Senior Finance Manager to support the Customer team. You will manage marketing budgets, provide financial expertise, and drive profitable customer growth. The ideal candidate is a qualified accountant with strong communication skills and experience in retail finance. This role offers a hybrid work model with competitive benefits.

Benefits

Private medical insurance

Discounted gym memberships

26 days holiday plus flexible bank holidays

Qualifications

• Experience in managing marketing budgets.
• Previous Retail experience advantageous.

Responsibilities

• Partner with the Customer area to support decision making.
• Manage the annual marketing budget.
• Support with insightful reporting on growth initiatives.

Skills

Qualified accountant with sufficient experience

Strong communication and influencing skills

Strong Excel skills

Analytical with a keen eye for detail

Deadline focused

Education

Qualified accountant

Job description

Vacancy Name

Senior Finance Manager - Customer (12 Month FTC)

Vacancy No: VN1095

Job Type: Fixed Term

Location: Hatfield

Job Details

Contract type: Fixed Term Contract (12 Months)

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Application Closing Date: Monday 1st December 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket. Ocado.com is the only place to shop a full range of M&S food online, and also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind our same‑day grocery delivery service.

About the team and the role

The Commercial Finance team has exposure to the heartbeat of how our business trades and plays a key role in delivering on our financial objectives. The team provides insight, value add and reporting for both Ocado.com and Zoom by Ocado. It’s an exciting time to join the Commercial Finance Team as we head into a pivotal period of accelerated growth and continue to raise the bar for both our finance and commercial colleagues.

Reporting to the Head of Commercial Finance, you will be responsible for supporting the Customer team by providing financial expertise and challenge. This includes managing investments to drive profitable acquisition and growth with new customers, as well as optimising investments within the current customer base. The role will also involve supporting the Chief Customer Officer and their team to help deliver smarter customer growth strategies. The role includes managing one senior finance analyst.

What you’ll do

• You’ll partner the Customer area to support leadership make the right decisions, and play a critical role in identifying, recommending, and concluding on business opportunities to create value.
• Be the trusted business partner for customer team and Customer Directors.
• Support with providing regular, robust and insightful reporting around performance of smarter growth initiatives.
• Manage the annual marketing budget.
• Make complex financial scenarios easy for non-financial colleague.
• Working with our data insight colleagues, cut through the data to enable better & faster commercial decision making, ensuring we target the right customers for long term profitable growth.
• Own delivery income and smartpass budgets, working with the team to develop the strategy on DI.
• Help strategise and evaluate opportunities in growing the customer base and delivering profitable customer growth.
• Work closely with the customer and marketing teams in the preparation and review of budgets and forecasts and monthly insight sessions, as well as liaising with FP&A teams.
• Own the forecasting process for marketing spend, making forecasting accuracy improvements and enabling key drivers to be understood.
• Month end support by providing the central team with accruals and accurate marketing spend and Delivery income / smart pass.
• Identifying and implementing improvements to ways of working within the Commercial Finance Teams.
• Participate in cross functional project groups.
• Providing ad hoc Finance support.
• Line manage the SFA in the team leading them and supporting in their development ad well as the graduate reporting to the SFA.

Who you are

Essential

• Qualified accountant with sufficient experience post qualified, with strong academics.
• Previous Retail experience advantageous.
• Experience in managing marketing budgets.
• Strong communication and influencing skills, ability to articulate financial data in a clear and transparent way.
• Strong Excel skills and experience in building financial models.
• Highly numerate and analytical with a keen eye for detail.
• Deadline focused and goal oriented.
• Enthusiastic to learn.
• Able to build relationships with key stakeholders.
• Able to lead a team and drive change.
• ‘Can do’ proactive approach.
• Dedicated to detail, quality and accuracy.
• Responds quickly to change, demonstrating a proactive and positive approach.
• Ownership of results.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer :

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter : Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element : your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Equal Opportunity

We are an equal opportunity employer. We are dedicated to creating an inclusive and accessible workplace. All the best to all our future candidates.