Customer Support Agent — Payments Fintech (UK Launch)

Flatpay; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A growing fintech company is seeking Customer Support Agents to provide efficient customer service and support in London. Applicants should possess customer service experience, strong communication skills, and a positive attitude. The role includes speaking with customers, managing issues, and contributing to team success. This is an on-site position in Soho, with potential for rapid internal career advancement.

Qualifications

• Experience in a customer service role required.
• Experience in the payments or fintech sector is a bonus.
• Right to work in the UK needed.

Responsibilities

• Speak with customers via calls to support them.
• Resolve customer enquiries and issues efficiently.
• Prepare onboarding contracts for new customers.
• Update customer satisfaction data regularly.
• Work with internal teams to share customer insights.

Skills

High energy, persistence and positive attitude

Strong verbal and written skills

Metrics-driven mindset

Receptive to feedback

Ability to multitask and stay organized

Education

Previous experience in customer service

Fluent English speaker

Job description

A growing fintech company is seeking Customer Support Agents to provide efficient customer service and support in London. Applicants should possess customer service experience, strong communication skills, and a positive attitude. The role includes speaking with customers, managing issues, and contributing to team success. This is an on-site position in Soho, with potential for rapid internal career advancement.