Customer Success à United States

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

What you'll do:

Summary:

We are looking for a Senior DevOps supporting the Global Sovereign Cloud Delivery team in laying the foundation towards a unified and competitive business in the regulated industry. Within the newly formed Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local certification requirements. We established a small global team, which focuses on standardization and alignment between the various regional operations teams, who will execute their day-to-day activities based on global guidance.

The Role:

You will be part of this Global team and assume responsibility for defining operating standards for applications within Sovereign Cloud boundaries You will strongly cooperate with other teams in Development and Customer Success, as well as the National Security Services (NS2) organization. Starting with Standard Operating Procedures, you will be defining a global operations model. You will spend significant time liaising between all involved stakeholders.

The role includes the following tasks:

• Defining Standard Operating Procedures and rolling them out to all Sovereign Cloud target markets
• Liaise with the LoB Cloud Operations Teams to transfer their best practices into a Sovereign Cloud version
• Identify deviations to Global Standards due to local legislation and limit those as much as possible
• Continuously monitor process adherence
• Regular improvement of processes based on input from the regional operations teams
• Provide input to the engineering organization within Sovereign Cloud with respect to requirements from Delivery point of view
• Participate in Customer meetings

What you bring:

• You bring a deep understanding of operations processes in one or more of the following SAP Solutions: HCM, ARIBA, Fieldglass, SAC, HANA Cloud
• You have strong analytical skills, are a team player, like proactive networking, have a results and execution focus.
• You should enjoy being a part of an internationally diverse team, engaging seamlessly with remote teams and stakeholders across different locations.
• You have a high service and customer orientation
• Excellent oral and written communication skills in English
• Constructive and open style of communication

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403924 | Work Area: Software-Development Operations | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.