Senior Enterprise CSM & Account Lead (Remote, Mandarin)

Capcon Asia; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading AI compliance platform is seeking a Senior Customer Success & Account Manager to manage enterprise client relationships. This role involves leading renewals, driving product adoption, and coordinating with various internal teams. The ideal candidate will have over 8 years of experience in customer success or account management, alongside fluency in Mandarin. This position offers a remote-first work arrangement with travel flexibility.

Qualifications

• 8+ years of experience in Customer Success / Account Management / Solution Consulting.
• Proven track record with enterprise/regional clients in SaaS.
• Fluency in Mandarin is required; Cantonese is a strong plus.

Responsibilities

• Lead customer success engagements post-implementation.
• Serve as the key point of contact for enterprise clients.
• Drive product adoption, usage, and retention across accounts.
• Identify up-sell/cross-sell opportunities and manage renewal cycles.

Skills

Customer Success

Account Management

Solution Consulting

Fluency in Mandarin

Commercial mindset

Job description

A leading AI compliance platform is seeking a Senior Customer Success & Account Manager to manage enterprise client relationships. This role involves leading renewals, driving product adoption, and coordinating with various internal teams. The ideal candidate will have over 8 years of experience in customer success or account management, alongside fluency in Mandarin. This position offers a remote-first work arrangement with travel flexibility.