Part-Time Contact Centre Champion: Customer First

MSC Industrial Supply Company; Doe Bank; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading industrial supply company based in the UK seeks a Contact Centre Associate to enhance customer experiences. In this role, you will be the initial point of contact, committed to providing exceptional customer service. Success here involves demonstrating strong interpersonal skills, problem-solving abilities, and a customer-centric approach. You'll work collaboratively with sales, helping to foster long-term relationships and contribute to the company's growth. This position offers opportunities for professional development, comprehensive benefits, and a supportive work environment.

Benefits

25 days holiday + bank holidays

Company pension scheme

Life insurance

Health cash plan

Employee discounts and rewards

Qualifications

• Demonstrate customer-centricity and team effectiveness.
• Drive to deliver results and improve customer experience.

Responsibilities

• Provide world-class service as the first contact for customers.
• Process orders and quotes effectively.
• Liaise with sales functions to support customer needs.

Skills

Interpersonal skills

Problem-solving

Creativity

Ambition

Job description

A leading industrial supply company based in the UK seeks a Contact Centre Associate to enhance customer experiences. In this role, you will be the initial point of contact, committed to providing exceptional customer service. Success here involves demonstrating strong interpersonal skills, problem-solving abilities, and a customer-centric approach. You'll work collaboratively with sales, helping to foster long-term relationships and contribute to the company's growth. This position offers opportunities for professional development, comprehensive benefits, and a supportive work environment.