Senior Enterprise CS Manager — Drive high-impact research

Askable; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading research platform based in London is seeking a Senior Enterprise Customer Success Manager to enhance client relationships and drive exceptional research outcomes. The ideal candidate will have significant experience in Customer Success within a SaaS environment, managing strategic accounts and ensuring continuous value delivery. This role emphasizes strong communication and strategic thinking skills, with competitive salary and additional perks including extra paid leave and international travel opportunities.

Benefits

Competitive Salary

15 extra days of paid annual leave

Daily breakfast provided

Opportunities for international travel

Additional perks discussed during interviews

Qualifications

• At least 2 years experience in Customer Success, Account Management or Client Services.
• Experience managing large, strategic accounts with high-complexity stakeholders.
• Familiarity with long sales or renewal cycles.

Responsibilities

• Guide customers to shape and deliver research that drives outcomes.
• Manage account health to unlock opportunities and deliver value.
• Collaborate with internal teams to ensure seamless project delivery.

Skills

Customer Success in SaaS

Strategic account management

Strong communication skills

Problem-solving

Project management

Job description

A leading research platform based in London is seeking a Senior Enterprise Customer Success Manager to enhance client relationships and drive exceptional research outcomes. The ideal candidate will have significant experience in Customer Success within a SaaS environment, managing strategic accounts and ensuring continuous value delivery. This role emphasizes strong communication and strategic thinking skills, with competitive salary and additional perks including extra paid leave and international travel opportunities.