Customer Success jobs in United Kingdom

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Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Location: London, UK- This is a hybrid role requiring 2-3x per week in the office

AuditBoard is scaling rapidly internationally, and we are looking for an experienced, strategic leader to become our first Senior Manager of Sales Enablement dedicated to the EMEA region.

This is a foundational and challenging role where you will be responsible for defining, building, and executing the enablement strategy across our EMEA sales team. You will act as the crucial link between global enablement strategy and local execution, translating global programs into high-impact, regionally-specific learning experiences.

If you thrive in fast-paced, high-growth environments, have a proven track record of driving measurable sales productivity through strategic programs, and are ready to partner with our Director of Enablement to own and build an EMEA region's enablement function, this is your opportunity.

As the Senior Manager, you will be accountable for increasing the competency, productivity, and overall success of the EMEA go-to-market teams

• Define Regional Strategy: Partner directly with the Director of Sales Enablement and EMEA Sales leadership team to define the enablement roadmap and priorities, ensuring alignment with regional sales objectives and global strategy.
• Measure & Demonstrate ROI: Establish, track, and report on key enablement metrics of success, providing clear visibility into the return on investment (ROI) of enablement programs.
• Process Command: Develop a deep command of the internal enablement processes, tooling, and systems to ensure a scalable, best-in-class experience for all stakeholders.

• New Hire Management: Own the management, and facilitation of the EMEA New Hire Bootcamp experience, ensuring all new employees achieve successful ramp targets.
• Methodology Mastery: Drive adoption and proficiency of our core sales process and methodology (MEDDICC), inclusive of key milestones, accompanying behaviors, execution excellence ("what good looks like"), and coaching reinforcement.
• Product & Market Expertise: Design and deliver enablement programs covering our product platform, target industry landscape, and competitive intelligence to ensure customer-facing teams can effectively articulate our unique value proposition.
• Just-in-Time Learning: Connect regularly with reps and sales leaders to perform skill gap assessments and develop "just-in-time" training interventions to address immediate performance opportunities across the funnel.

• Content Development: Partner proactively with Product Marketing, Legal, and other cross-functional SMEs to develop and maintain high-quality, relevant sales resources (training decks, pitch decks, playbooks, templates) that support the EMEA sales cycle.
• Event Leadership: Support the planning and execution of regional sales training events, quarterly business reviews (QBRs), and annual sales kickoff (SKO) content delivery for the EMEA region.

• 7+ years of progressive professional experience, with a minimum of 3 years dedicated to a Sales Enablement, Sales Readiness, or Sales Training role in a high-growth B2B SaaS environment.
• Proven track record of success working with sales teams across multi-national or complex EMEA markets.
• Experience in a prior customer-facing role (e.g., Sales, Sales Engineering, Customer Success) is highly preferred.
• Deep expertise in sales methodologies, particularly MEDDICC (or similar frameworks like Challenger, Command of the Message).
• Based in the United Kingdom with the ability to travel across the EMEA region as needed.
• Exceptional project management, organization, and stakeholder management skills, with the ability to handle multiple, competing priorities and drive co-ownership across senior leaders.
• Demonstrated ability to facilitate engaging, high-impact learning experiences across virtual, in-person, and on-demand formats.
• Familiarity with sales technology tools like Salesforce, Gong, Highspot, and/or Learning Management Systems like WorkRamp.

You are self-driven, action-oriented, and comfortable operating autonomously. You see ambiguity as an opportunity to build and standardize. You are an exceptional communicator who can influence behavior change, build trust with senior leaders, and simplify complex concepts for diverse audiences.

• Support from a team that cares about your success, consisting of peers and leaders dedicated to your growth.
• Access to well-planned support, continuous learning, and expertise in the marketplace.
• Investment in your personal and professional growth, with rewards for your achievements.
• An environment characterized by collaboration and team success.

• Flexible home-based remote work policy - with ~1-2 days in the office
• Access to the London AuditBoard office to connect with colleagues.

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
• Win, together: Drive to be the best while supporting each other's success
• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
• Constant innovation: Challenge the status quo and drive improvements

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the Cerritos office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.