Customer Success jobs in United Kingdom

As a Specialist Solution Engineer supporting Agentforce IT Service, you will be instrumental in demonstrating and evangelizing in these areas:

• Deliver Conversational, Always‑On Support: Empower employees to get help in minutes, not hours, without leaving their workflow. Agentforce meets users where they work - in Slack - allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms.
• Automate End‑to‑End Incident Management: Accelerate resolutions with AI‑driven triage, auto‑creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks.
• Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce. Deliver consistent, cross‑departmental experiences with shared workflows, automation, and analytics.
• Gain Full Visibility with a Native CMDB: Leverage Salesforce's Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time. Identify root causes, track service impacts, and resolve issues before they cascade.
• Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service. Free up IT talent to focus on innovation instead of routine ticket handling.
• Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self‑healing, proactive environment.

• Sell the Agentforce IT Service solution, articulating its value to customers.
• Act as a subject‑matter expert and evangelize the solution’s capabilities across technical and non‑technical stakeholders.
• Demonstrate the integration of Agentforce within the broader Salesforce portfolio.
• Relate product features to customer needs, particularly in IT and HR service contexts.
• Support the Emerging Business Unit in incubating, scaling, and growing these solutions with a startup mindset.
• Collaborate with sales and technical teams to define and execute on strategic accounts.

• Strong document automation experience (HighQ, HotDocs, Clarilis, document drafter, etc.).
• Technically‑minded, courageous communicator with a startup mentality.
• Passion for innovation and ability to thrive in a fast‑paced environment.
• Experience in AI‑powered conversational solutions is a plus.
• Hybrid working basis preferred; based in an award‑winning professional services organisation.

Oxford, UK – based in our Oxford office within the Modern Workplace Team of Internal Technology. The team is responsible for the design, delivery, continual improvement, and support of the core services.

Salesforce – the #1 AI CRM, where humans and agents drive customer success together. We are leading the charge in the ITSM space with Agentforce, an AI‑powered, conversation‑first solution built on the world’s #1 Service Cloud.