Key Account Manager

Freight Personnel; Glasgow; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading supply chain firm is seeking a Key Account Manager/Business Development Manager in Glasgow or Edinburgh. The role involves managing key accounts, enhancing customer relations, and ensuring high satisfaction. Candidates should have over 10 years of experience in logistics and possess strong communication and relationship-building skills. The package includes a competitive salary of £55,000 to £60,000, along with additional benefits.

Benefits

Car or car allowance

Commission

Pension

Qualifications

• Deep understanding of clients' technology for better usage.
• 10+ years of success in the 3PL/4PL logistics sector.
• Ability to leverage customer/supplier interests to maximize value.
• Organized and driven for results.

Responsibilities

• Build and strengthen relationships with key decision-makers.
• Create customer-centric Key Account Plans.
• Monitor sales pipeline performance.
• Lead customer satisfaction reviews.
• Maintain CRM accuracy for key accounts.

Skills

Customer centricity

Relationship building

Commercial focus

Project planning

Brilliant communication skills

Job description

New Opportunity as arisen for a Key Account Manager / Business Development Manager based in Scotland ideally in and around Glasgow or Edinburgh to work for a growing and well established Technology 4PL International supply chain business.

The Role

• Build and strengthen relations with key decision makers and influencers within your assigned Account portfolio, enabling deep understanding and foresight of their needs and building a foundation for achieving a preferred supplier status.
• Together with the Customer Success Team create customer centric Key Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales pipeline and the performance of the portfolio.
• Lead and support customer satisfaction reviews and identify and cascade any major challenges and concerns related to the account, follow-up with the findings and ensure that related improvement activities are executed.
• Pro-actively stay up to date with industry and market trends and best practices, services, and processes to remain relevant towards customers and prospects.
• Be responsible for the accuracy of the CRM related to the assigned key accounts.
• Support resolving critical invoicing claims and follow up critical accounts' receivables in close cooperation with Finance to ensure timely payment and solution.

Experience Required

• Deep understanding of our clients Technology to facilitate your Key Account's better usage of available functionality.
• 10+ years consistent success within the 3PL/4PL Logistics sector growing and maintaining key accounts.
• Value creation - ability to leverages the interests of customers, suppliers and the Company to maximize value.
• Commercially focused with the ability to demonstrate contribution to growth and while protecting profit.
• Customer centric/Relationship building - gains customer insight and influencing others to take appropriate action.
• Project planning to ensure increased productivity and consistency.
• Organized, focused and driven to achieve results.
• Brilliant Communication Skills.
• Leads, motivates and drives team success.
• Support for and drive new business Opportunities beyond assigned key accounts when required.

Package

55,000 to 60,000 Basic salary
Car or Car Allowance of 6000
Commission
Pension