Customer Service Representative jobs in United States

Agency :

Havas Lynx

Job Description :

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?

At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.

Summary of our role

The role of a Senior Account Executive will support and help with the smooth running of the Manchester team and office. You will report into the Head of Travel, Events and Executive Support, helping to organise calendars, meetings, and events; whilst supporting with administration tasks for the wider team. By nature, you will cope well under pressure, adapt to change easily, have a keen eye for detail and be exceptionally good with people. You will have an upbeat demeanour and always have a glass-half-full view.

What you can expect to be doing:

• You will be proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the AM in communications/key decisions as appropriate.
• You will actively manage the production schedule for projects and liaise with internal Creative, Medical Writing, and Insights teams to guarantee all activity is delivered on time.
• You will support the Account Manager to ensure research is prepared for briefs, pitches, and presentations, and demonstrate capability in contributing to meetings.
• You will monitor ongoing costs throughout the projects you are working on, and work with your manager to deal with any financial queries.
• You will develop good working relationships with all disciplines including them in relevant discussions to ensure they can add value to the projects you are responsible for delivering.
• You will ensure the work that you send to the client is completed in a timely fashion, to budget and is of the utmost quality, with high levels of accuracy, attention to detail and relevance to brief.
• You will ensure timely, accurate quotations are prepared and appropriate client signoff is sought.

This role could be a great fit for you if:

• You have creative agency experience but a great interest for healthcare.
• Previous experience of building and maintaining client relationships in a similar environment.
• Ability to forge strong relationships with colleagues at all levels and disciplines.
• Able to work both independently and as part of a team.
• Excellent communication skills.
• Proactive and collaborative approach.
• Financially and commercially aware.
• Demonstrate a positive, professional and solutions oriented attitude at all times.

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

You can also expect a whole host of benefits, including:

• Hybrid Working – 3 days in the office (flexible working options are available for in-office days).
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service.
• Option to buy, carry or sell holidays.
• Early Friday finish throughout the year.
• Seasonal working hours.
• Enhanced family leave, pay and return to work benefit scheme.
• Extensive L&D support.
• Sabbatical opportunities.
• Season ticket interest free loans for travel.
• Cycle to work scheme.
• Life insurance (4x salary).
• Company pension scheme.
• Fully compensated company events.
• Volunteer days.
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more.
• +Medicash healthcare benefit.
• 24/7 access to a free, confidential and independent Employee Assistance Programme.

Get in touch to find out how we can make an impact that matters together.

#LI-KM1

Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.